Matsidiso Mmapoho Sathekge
Credit Controller
Kempton Park
Summary
Dynamic and results-driven Credit Controller with six years of progressive experience in credit management and collections. Expertise in risk assessment, compliance, and credit evaluations supports the development of comprehensive strategies that enhance cross-functional collaboration and drive organizational success. Proven ability to navigate high-pressure environments while focusing on improving cash flow and minimizing bad debt. Recognized for a strong work ethic, adaptability, and a commitment to exceeding expectations through effective teamwork and proactive problem-solving.
Versatile Credit Controller with talent for achieving exceptional results with tough caseloads. Persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator.
Experienced with credit management, debt collection, and risk assessment. Utilizes analytical skills and effective communication to resolve outstanding debts. Knowledge of financial regulations and best practices in credit control.
Reliable Credit Controller highly effective at assessing risk and working with external departments to develop cross-functional approaches to comprehensive success in credit management. Excited to offering 6 years' experience
Overview
11
11
years of professional experience
3
3
Languages
Work History
Credit Controller
EOH/IOCO LIMITED
11.2019 - Current
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Conducted credit checks on new clients to assess creditworthiness and set credit limits.
- Participated in regular audits to verify the accuracy of account receivables and compliance with financial policies.
- Communicated effectively with internal and external stakeholders to ensure clarity in financial matters.
- Streamlined credit control processes, improving efficiency and reducing time to collect debts.
- Utilised financial software for efficient management of credit control functions and reporting.
- Monitored debtor balances to identify and address overdue accounts proactively.
- Reconciled customer disputes efficiently, ensuring accurate invoicing and prompt payment.
- Reviewed and updated credit control policies to comply with changing regulations and industry standards.
- Analysed financial data to identify trends and improve credit control strategies.
- Processed payments and adjusted accounts accordingly, maintaining precise financial records.
- Prepared monthly reports on account receivables and aged debt for senior management review.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Updated customer accounts and processed payments.
- Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Reconciled complex accounts to prevent balance sheet discrepancies and check for fraud, rectifying general ledger.
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives.
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention.
Accounts Payable Clerk
EOH/IOCO LIMITED
10.2014 - 11.2019
- Reconciled supplier statements monthly, resolving any discrepancies in a timely manner.
- Analysed expenditure, providing insightful reports to management on cost-saving opportunities.
- Conducted regular audits of accounts payable transactions to comply with financial regulations.
- Coordinated with internal departments to verify information and ensure compliance with financial policies.
- Administered new supplier set-up, ensuring compliance with company policies and financial controls.
- Implemented improvements in accounts payable processes, increasing efficiency and reducing errors.
- Negotiated payment terms with suppliers to improve cash flow and minimise late payment fees.
- Monitored cash flow forecasts in relation to accounts payable, advising on payment prioritisation.
- Maintained confidentiality of financial information, adhering to data protection legislation.
- Liaised with suppliers to resolve invoice queries, maintaining positive working relationships.
- Streamlined invoice filing system, enhancing retrieval efficiency and supporting document management.
- Assisted in month-end closing procedures, preparing accruals and prepayments schedules.
- Utilised accounting software proficiently, inputting data and generating reports for management review.
- Collaborated with procurement team to ensure accurate cost allocation and budget adherence.
- Processed invoices accurately and efficiently, matching them with purchase orders and delivery notes.
- Sent timely invoice reminders to enable improved payment efficiency for up-to-date company finances.
- Handled petty cash claims, carefully filing records and receipts for reliable disbursement information.
- Produced monthly balancing reports, assessing processed payments against completed works to maintain exact financial records.
- Managed staff and contractor invoices, accurately verifying payment information ahead of prompt processing.
- Reconciled accounts to assess processed payment accuracy, raising queries with senior accounting teams.
- Processed invoices and payments quickly and accurately, maintaining precise up-to-date company finances.
- Completed administrative duties, opening post, printing invoices and monitoring emails.
- Managed monthly production staff payrolls, liaising with individuals to resolve discrepancies.
- Processed supplier invoices, posted accurately and to correct nominals.
- Uploaded invoices to Invoice Scanning (OCR) system and distributed to relevant approvers using workflow software.
- Followed standard accounting procedures for accurate records.
- Examined financial records and statements for signs of fraud.
- Archived financial documents within orderly systems for ease of use.
Education
Diploma of Higher Education - Accounting
Tshwane University Of Technology
Tshwane11.2025
Certificate of Higher Education -
Credit Management , Institute of Credit Management NPC
Gauteng11.2025
Certificate of Higher Education -
Credit Management 2, Institute of Credit Management NPC
Gauteng06-2024
Certificate of Higher Education -
Credit Management 1, Institute of Credit Management NPC
Gauteng11-2023
Skills
Invoice query resolution - Expert
Experience of working in a busy accounts department - Advanced
Putting together arguments with a lot of depth and insight - Advanced
Loyalty, Pro-active and confidentiality - Advanced
Attention to details - Expert
Telephone collections - Expert
Dealing with multi-currency invoices - Intermediate
Planning and Organizing - Advanced
Communication - Expert
Decision making - Advanced
Accounts reconciliation
Customer account management
Payment processing
Debt collection
Client communication
Aged debt reporting
Customer relationship management
Deadline oriented approach
Billing inquiries
Strong negotiation
Active listening
Professional telephone manner
References
- Ramatsobane, Teffo, Ramatsobane.Kganyago@iOCO.tech, 072 348 0137, EOH/IOCO Limited , Financial Manager
- Jacqueline, Mahlafuna, Jacqueline.Mahlafuna@iOCO.tech, 076 665 8696, EOH/IOCO Limited , Service Delivery Manager
Interests
Volunteering, Music, Reading, Travel
INTERNSHIPS
- Jan 2014 — Oct 2014
- Accounts Payables/Filing clerk, EOH/IOCO
- Gauteng
- Assisting with filing, Processing invoices for payment, Reconciling the accounts of the suppliers
Timeline
Credit Controller
EOH/IOCO LIMITED
11.2019 - Current
Accounts Payable Clerk
EOH/IOCO LIMITED
10.2014 - 11.2019
Diploma of Higher Education - Accounting
Tshwane University Of Technology
Certificate of Higher Education -
Credit Management , Institute of Credit Management NPC
Certificate of Higher Education -
Credit Management 2, Institute of Credit Management NPC
Certificate of Higher Education -
Credit Management 1, Institute of Credit Management NPC