REOAGILE TSHEPE

Director of First Impression Key Responsibility Areas
1. Receive and answer all phone calls.
2. Take accurate messages when necessary and
ensure that messages reach intended recipients in
the shortest possible time.
3. Receive clients and ensure that they are
attended to in the shortest possible time.
4. Assist management with administrative and
organizational tasks as requested.
5. Receive and sort mail and deliveries.
6. Receive and sort incoming faxes.
7. Maintain the appearance of the reception area.
8. Ensure that toilet facilities are always stocked with
toilet paper, soap and clean hand towels.
9. Ensure correct inventory is monthly taken
10.Overall responsibility of the MC, lights, anything
damaged that needs to be take care of or reported
11.Registrations of all new recruits - signing them up
and emailing docs to KWSA, submitting online
12. Ordering of business cards / name stickers / name Badges
13. Ordering of boards, stationary, chemicals *(cleaning) etc
14. Show new recruits to their desks, issue codes for telephones,
printers etc
15. Scan their finger on the finger scanner and set alarm with their
codes (keys to office)
16. Issue copies of their documents with the welcome letter
to new associates
17. Add them on CMA or Lightstone (Systems)
18. Assist new agents with listings before their logins
arrive from KWSA
19. Update the window with new properties if
applicable.
20. Training tracker on google drive - update accordingly
21. Update Training calendar for the MC
22. Print recruitments packs if needed
23. Issue and follow up on exit interviews / forms and
submit online to KWSA 24. Meeting minutes in the MC
25. Scan all new agents documents on the google drive
26. Scan all new agents documents in to myEdge on their profiles
27. Purchase tea/coffee for etc for the MC
28. Draw out the reports for the monthly billing
29. Keep a record of the agent's purchases - boards, stickers etc
for the monthly billing
30. Share the documents on the MC drive with agents
31. Update Google drive accordingly
32. Basic Reception duties as needed
34. Issuing their employment letters and emailing
it to PPRA
35. Petty cash handling should be 0 as we do not
encourage any cash payments.
36. Assist agents with listings on Private property & property 24
37. Organize catering for events, training etc
38. Any other admin duties required by the OP, TL & MCA
39. Forward all monthly accounts to MCA for payment
40. Maintain websites and draw reports
41. Conduct efficient onboarding and implement and use command.

Market Centre Tech Trainer's Key Responsibility Areas

• The MCTT must deliver a high level business value to our Keller Williams agents and office administrators by defining and adapting strategies that will best serve the objectives of new and seasoned agents.
• These strategies must be built by including the Keller Williams Value Proposition, Systems and Models through the use of our technology. The MCTT must be able to join calls or meetings to help in the mega agents recruiting process by discovering the agent goals, challenges, current use of technology and demonstrate a growth path by using our technology, systems and models.
• The MCTT must foster experience that creates an unparalleled value for our agents in the continuous support of professional and technical expertise that directly impacts our success with our customers.
• The MCTT must have the talent to become a master of internal assets such as KW Command, CommandMC, KWConnect and help manage the migration from legacy systems to the most recent set of tools.
• The MCTT must Lead and Manage the Onboarding process of new and seasoned agents and support them with a 100-day plan to implement and leverage all Keller Williams systems, models and technology in support of their business.
• The MCTT must assist agents in building out a full profile on the various systems as well as helping the agents set up their Referrals Network through KW Command.
• The MCTT must create and manage a training program to continuously increase the internal adoption rate of our technology.
• The MCTT must regularly meet one-on-one with our agents, groups and teams to build strong relationships, understand their business and offer a roadmap as to how the gaps can be closed by better using / adopting our technology.
• The MCTT must be able to develop training plans and strategies as well as conducting individual and group sessions to communicate knowledge, opportunities, features and issues.
• The MCTT must collaborate with our Regional Technology Director to maintain up-to-date knowledge on the state of our technology.
• This is achieved by participating in a number of Zoom calls that the MCTT is required to attend.
• The MCTT must be available to participate in our Labs Program, attend National and International digital and in-person events.
• The MCTT must assist the Regional Technology Director in the preparation / execution of training events.
• The MCTT must use the established process to communicate and follow technical issues reported by agents.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Conduct Credit Checks – Perform thorough credit assessments on applicants.
• Confirm with Eviction Attorney and Rental Manager – Validate tenant screening decisions with legal counsel and the rental manager to ensure compliance.
• Advise Agents and Landlords – Provide guidance to agents and landlords on how to evaluate applicants and select the most suitable candidates.
• Manage Deal Documentation – Organize, file, and track the progress of each deal from application to completion.
• Follow Up for Lease Signing – Coordinate with agents to ensure timely signing of the lease agreement.
• Arrange Property Inspections – Schedule and oversee both ingoing and outgoing inspections.
• Draft Lease Agreements – Prepare legally compliant lease agreements for tenants.
• Assist with Lease Terminations – Facilitate and manage the process of terminating leases when necessary.
• Oversee Maintenance and Repairs – Arrange and supervise all property maintenance and repair activities.
• Handle Enquiries and Complaints – Address and resolve any tenant or landlord queries and concerns.
• Record Leases in Payment System – Ensure all leases are accurately recorded in the payment system to facilitate agent commissions upon tenant occupancy.

• Increased participation in the robotics program through targeted recruitment efforts and community outreach.
• Expanded knowledge of emerging technologies within the robotics field through continuous professional development opportunities.
• Improved team efficiency with streamlined processes for robot design, construction, programming, and testing phases.
• Developed strong relationships with parents of team members, keeping them informed about their child''s progress and upcoming events or competitions.
• Provided guidance and mentorship to students pursuing careers or further education in engineering, computer science, or related fields.
• Facilitated strong relationships with local businesses, organizations, and educational institutions to support the growth of the robotics program.
• Evaluated individual student progress regularly to ensure mastery of technical skills and concepts necessary for success on the team.
• Boosted student interest in robotics by organizing workshops, demonstrations, and field trips to industry events.
• Promoted a culture of creativity by encouraging experimentation with novel ideas and approaches to problem-solving in robotic challenges.
• Increased visibility of the school''s Robotics program via social media campaigns highlighting achievements, events and notable milestones.
• Set up computers and networking systems, delivering step-by-step instructions on basic use.
• Developed innovative strategies for robotics competitions, resulting in top rankings and awards.
• Designed appropriate and specialized lesson plans for computer science students.
• Implemented projects to enhance computer science subject matter and help students grasp concepts.