Hi, I’m
Refiloe Sithole
FIAS Branch Advisor
Bloemfontein
Summary
It is my objective to bring value, work smart, learn with the intention of performing beyond the required stipulations, to take the companies values and systems to heart with the intention of performing to my ultimate best. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
9
years of professional experience
4
Certifications
Work History
First National BankTrompsburg
Service and Sales Consultant
01.2022 - Current
Job overview
- Customer satisfaction
- Selling and reaching targets
- Servicing customers
- Providing financial solutions to our customers
- self development training
- Opening Personal Accounts
- Opening of business accounts and cross-selling the value-added products
- Maintenance of both personal and commercial accounts
- Selling of different credit products
- Ensuring correct product placement for the needs of each customer (identifying customers needs)
- Ensuring customer satisfaction at each sitting
- Advice and take up of Investment products
Capitec bankBloemfontein
Client Service Champion
06.2017 - 02.2018
Job overview
- Customer satisfaction agent - Client relationship building - Effective queue management - Ensure Correct documentation according to Fica regulationsis provided - Fix technical issues on ATM or escalate - Handle generic complaints - Market electronic bank products - General Housekeeping
Corporate Payroll InstitutionBloemfontein
Payroll Assistant
11.2015 - 06.2016
Job overview
- Assist Payroll Administrator with any administrative work needed in run
- Answer queries from clients telephonically and assist with system errors or crashes of Any sort and notify relevant parties
- Making sure sick leave days are edited or removed to ensure correct payment
- Any leave taken to be reflected on payroll
- Administering Back pay
- Assist with Bank rejection lists -system crashes assist clerks with solving the issue
- Assist with preparing payslips
Goldrush Slots
Licensing Officer
09.2015 - 11.2015
Job overview
- In charge of all Administrative needs
- Daily work using MS Office Suite
- Compile Weekly and daily Reports capture documents on the system and file into relevant folders
- Sign in all documents
- Assist with SARS documents and check validation of CK documents and Liquor Licenses of potential clients
- Provide company organograms
- Create Company descriptions create Site Location plans ensure files have the proper zoning papers and title deeds in them check and verify information given in Phd and Chd
- Complete and File SARS documents on behalf of client
- Sales briefing with sales team on progress
- Compile packages for team to take to clients
- Check compliance status of companies on CIPC
Education
UNISA Johannesburg
Higher Certificate In Investment Management from Finance
Castle Bridge High school
Matric
University of the Free StateBloemfontein
B.Soc.Sc from Psychology
Intec CollegeOnline
Diploma Paralegal from Law (Pre-Law)
11.2021
Moonstone Business School of ExcellenceOnline
Regulatory Examination-RE5 from Banking And Financial Support Services
03.2021
Moonstone Business School of ExcellenceOnline
Personal Lines- Class of Business from Insurance
04.2021
Skills
BJob knowledge
Systemsused
- Payspace payroll system
- Workflow dave
- BAS
- Hogan
- Face to face
- Apex
- Fenix
- Microsoft365 office suite
References
- Lerato Musa, Admin, Goldrush Slots (Northern Cape), 0538130900
- Keamo Makatu, Payroll Administrator, Corporate Payroll Institution, 0818397143
- Siphosethu Zulu, Branch Manager, Capitec bank, 0860102043
- Nthabeleng Makatu, Regional Technical Manager, Goldrush Slots, 0799975383
- Azelle Plaatjies, Supervisor, 0840339871
Certification
Regulatory Exam level 5
Timeline
Investment abd Portfolio Management
07-2024
First Aid level 1 training
08-2022
Service and Sales Consultant
First National Bank
01.2022 - Current
Regulatory Exam level 5
05-2021
Short-term Personal lines Insurance
05-2021
Client Service Champion
Capitec bank
06.2017 - 02.2018
Payroll Assistant
Corporate Payroll Institution
11.2015 - 06.2016
Licensing Officer
Goldrush Slots
09.2015 - 11.2015
UNISA
Higher Certificate In Investment Management from Finance
Castle Bridge High school
Matric
04.2010
University of the Free State
B.Soc.Sc from Psychology
Intec College
Diploma Paralegal from Law (Pre-Law)
04.2020
Moonstone Business School of Excellence
Regulatory Examination-RE5 from Banking And Financial Support Services
04.2021
Moonstone Business School of Excellence
Personal Lines- Class of Business from Insurance
04.2021
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