Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

SILUNGILE HADEBE

LADYSMITH

Summary

A well mannered,articulate and hardworking sales and services consultant who has invaluable experience of providing a professional and efficient service to customers. Able to ensure high levels of customer satisfaction and to exceed their expectation when it comes to customer care. Excellent client facing and configuration skills and a strong team player with an appreciation and understanding of importance of customer care as a function within a business.Ready and qualified for the next stage in my career and looking forward to making a significant contribution to the growth of a ambitious company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales and Service Consultant

First National Bank
Ladysmith
07.2013 - Current


  • Working as part of the sales team to develop both new and existing markets
  • Liaising with customers & the dealer network to answer and resolve the queries
  • Follow up on queries from relevant department
  • Responsible for developing own portfolio of customers
  • Writing accurate & informative reports and documentation
  • Contacting prospective clients by phone and email
  • Making appointments to meet new and existing clients.
  • Discussed options with clients and determined appropriate plans.
  • Provided information about service procedures and expected timelines.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Developed process improvements to enhance overall delivery of service.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.

Education

Bachelor Of Accounting Science - Taxation

University of South Africa
In Progress

National Diploma In - Taxation

Durban University of Technology

National Senior Certificate -

Windsor Secondary School

Skills

  • Computer literacy
  • Microsoft Word,Excel,PowerPoint,Outlook Intermediate Current
  • Good communication skills and an excellent telephone manner
  • Fast and accurate typing skills
  • Ability to work closely with other company departments
  • Can handle multiple administrative tasks simultaneously
  • Proficiency in MS Office Suite
  • Knowledge of office work methods and procedures
  • Trouble shooting to rectify challenges
  • Ability to concentrate for long periods of time
  • Make quick and accurate decisions

Languages

English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)

Certification

Driving License: Code 10( C1)


Regulatory Examination Level 1

References

Mr Thabani Mchunu:

072 306 6643

Tmchunu1@fnb.co.za

Mrs Anesherie Budhoo:

083 784 5405

Anesherie.Budhoo@fnb.co.za

Timeline

Sales and Service Consultant

First National Bank
07.2013 - Current

Bachelor Of Accounting Science - Taxation

University of South Africa

National Diploma In - Taxation

Durban University of Technology

National Senior Certificate -

Windsor Secondary School

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SILUNGILE HADEBE