Rebekkah Stander
Dental Co Cordinator
Port Elizabeth
Summary
With a strong drive and exceptional organizational skills, bringing a positive attitude and effective communication abilities to the table. Well-versed in dental office procedures and proficient in scheduling and patient management software. Expertise lies in enhancing patient satisfaction and ensuring seamless office operations. A valuable member of this group for the past 17 years, committed to delivering top-notch results and contributing to the success of the team.
Overview
31
31
years of professional experience
1996
1996
years of post-secondary education
Work History
Dental Coordinator
INTERCARE MANAGED HEALTHCARE
Walmer
03.2011 - Current
- Coordinated staff schedules, ensuring adequate coverage for all appointments while balancing employee preferences and availability.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Contributed to increased patient retention rates by consistently providing exceptional support throughout entire consultation process.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Maintained clean, organized reception area conducive to a professional atmosphere that put patients at ease upon arrival.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Assisted dentists in delivering quality care through efficient preparation of equipment, materials, and instruments required for procedures.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Streamlined office operations for improved efficiency, including document organization and workload distribution.
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Implemented new software system which streamlined record-keeping tasks allowing more time dedicated towards direct patient care activities.
- Cultivated a positive work environment through effective team communication, fostering collaboration among dental professionals.
- Implemented new office procedures to improve overall workflow, enhancing staff productivity and reducing errors.
- Facilitated continuing education opportunities for staff members to promote professional growth within the practice.
- Negotiated contracts with vendors for supplies and services, optimizing pricing structures while ensuring quality standards were met.
- Organized marketing efforts including social media posts and promotional materials to attract new patients and enhance practice reputation.
- Achieved operational excellence by implementing robust tracking systems for patient records and treatment plans.
- Coordinated special events such as community outreach programs or educational seminars to increase visibility and reputation of the dental practice.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
Admin Coordinator
Intercare Medical and Dental Centre
Gonubie
09.2008 - Current
- Queries handled courteously and professional within 24 hours
- Ensure Confidentiality at all times
- Ensure professionalism of all documentation
- Develop and maintain sound working relationships with all stakeholders
- Manage provision of accurate information to customers
- Opening and Closing of facility
- Quality customer service aligned with Intercare Mission and Vision
- Ensure Business processes are being followed
- Assess Billing information and ensure corrections
- Issue Credit notes
- Debtors
- Creditors Reconciliation at Month End
- Gatekeeper of all admin processes to ensure efficient operational outcomes
- Actively drive and implementation of initiatives to insure continuous improved operation efficiency
- Support, implement and communicate all operational processes to all relevant stakeholders
- Actively maintain stock management
- Ordering, receiving and maintaining of stationary, consumables, files and printing stock
- Review and maintain Goodx and SWITCH settings to ensure correct EDI process
- Ensure Maintenance of Office Equipment
- Daily feedback meetings with business unit manager
- Any Ad-hoc duties as and when required
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Conducted comprehensive market research to inform strategic planning.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Completed bi-weekly payroll for 8 employees.
Receptionist / Cashier
Intercare Medical and Dental Centre
02.2011 - 12.2011
- Develop sound working relationships with internal and external customers
- Ensure sound knowledge of all Intercare services and tenants
- Manage accurate feedback and information to customers
- Schedule appointments for customers
- Provide efficient and professional telephone services
- Assist patients in accurately completing the forms
- Ensure patient confidentiality at all times
- Direct all customers to appropriate location or department
- Ensure reception area is nice and clean and neat at all times
- Refer all emergency cases to nurses
- Any ad-hoc duties as and when required
Manager
Sterns Queenstown
01.2003 - 12.2004
- Stock Control
- Overseeing cashiers
- Daily targets
- Budgets
- Excellent Customer Care
- Housekeeping
- Good telephone skills
- Employing casuals
- Audits monthly
- Controlling of expenses
Assistant Manager promoted to Manager
Mr Price Home
01.2001 - 12.2003
- Daily administrative duties
- Receiving stock
- HOD Department
- Promotions Control
- Monthly planning of staff and budgets
- Cashing up of cashiers
- Banking
- Daily target
- Stock control
- Housekeeping
- Control Shrinkage
- Overseeing Audits
- Cashing up of Audits
Locum Employee Cosmetics
Clicks Greenacres
01.1994 - 12.1997
- Cashier
- Promoted to Cosmetic Consultant
- Customer Service
Education
Senior Certificate -
Riebeek College Girls High
Uitenhage, South Africa01-1996
Skills
- 2013 5 Year Service Award Intercare
- 2018 10 Years Service Award Intercare
2023 15 Years Service Award Intercare
Office administration
Motivational skills
Financial coordination
Invoicing and billing
Office organization
Patient relations
Supply orders
Human resources support
Payroll administration
Appointment scheduling
Expense tracking
Meeting planning
Calendar management
Supply ordering
Report generation
Email correspondence
Budgeting assistance
Teamwork and collaboration
Customer service
Problem-solving
Time management
Staff leadership
Problem-solving abilities
Multitasking
Additional Courses And Training Completed
- HR Training, 09/24/11, BPC HR Solutions
- PR Training, 10/08/11, BPC HR Solutions
- Finances / Budget Training, 04/24/12, Fasset
- Telephone Skills and Development, 02/22/12, Fasset
- Customer Patient Communication Development, 09/24/11, BPC HR Solutions
- Reference Contacts
- Annette Krige PM
082 793 0512
- Tinus Coetzee Head of Learning
084 246 0246
- Dr Johan Van Der Merwe Dentist
083 295 0323
- Dr Hendrik Hanekom CEO
083 449 0711
Id
7806130172086
Cell Phone Number
076 735 8547
Personal Information
- Citizenship: SA by birth
- Driving License: Yes
- Two Dependants
Aged 25 and 19
- Engaged
- Healthy No chronic medication or illness
Physical Address 41 Freesia Crescent Azalia Park D
41 Freesia Crescent Azalia Park Despatch
Timeline
Dental Coordinator
INTERCARE MANAGED HEALTHCARE
03.2011 - Current
Receptionist / Cashier
Intercare Medical and Dental Centre
02.2011 - 12.2011
Admin Coordinator
Intercare Medical and Dental Centre
09.2008 - Current
Manager
Sterns Queenstown
01.2003 - 12.2004
Assistant Manager promoted to Manager
Mr Price Home
01.2001 - 12.2003
Locum Employee Cosmetics
Clicks Greenacres
01.1994 - 12.1997
Senior Certificate -
Riebeek College Girls High
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