Microsoft Office - full compliment, GoodX, Practice Perfect, Elixer, Medemass, Gymmaster, Gensolve
Karien Van Greunen
Social Media Marketer
Pretoria
Summary
Dynamic Practice Manager with a proven track record at Intercare Managed Healthcare Woodhill, enhancing patient satisfaction through strategic appointment scheduling and robust client relationship management. Skilled in performance evaluation and team leadership, I successfully improved practice revenue and streamlined operations, fostering a collaborative environment that elevated staff morale and productivity.
Knowledgeable Practice Manager offering more than 20 years of experience working for several well-known Healthcare providers. Well-versed in referral management and handling electronic health records.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Practice Manager
Intercare Managed Healthcare Woodhill
10.2022 - 10.2024
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Supervised team of 25 office personnel.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Streamlined communication between different departments, leading to more cohesive patient care.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Enhanced patient privacy and confidentiality through rigorous staff training and policy development.
- Developed comprehensive maintenance schedule for medical equipment, ensuring reliability and safety.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Optimized budget allocation, reducing unnecessary expenses without compromising on patient care quality.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Facilitated community outreach programs to promote health awareness and preventive care strategies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Practice Manager
Bespoke Psysiotherapy & Health
06.2022 - 07.2022
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Supervised team of 7 office personnel.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Led team of administrative staff, fostering collaborative work environment to enhance productivity.
- Successfully negotiated client contract renewals to create increased revenue.
Education
National Higher Diploma - Social Media Marketing
Red & Yellow Creative School of Business
Cape Town 04.2001 -
National Higher Diploma - Marketing Management
Tshwane University of Technology
Tshwane 04.2001 -
Skills
Performance evaluation
Client relationship management
Procurement coordination
Team leadership
Collaborative strategic development
Software
Social Media Marketing on Facebook, Instagram, X, Tiktok and LinkedIn
Special interest in social media marketing
After spending 20+ years working in medical practices, national and international, I was ready to resume my career in marketing where I started many years ago. I never lost my creative spirit and natural curiosity in the field of marketing and believe my experiences in life equipped me to be successful in this ever changing field. I recently completed a course in social media marketing. The course focused on increasing engagement, good return on investment, increased exposure and the reaching of new audiences.
After completing the 10-week online course from Red & Yellow Creative School of Business, I am equipped with practical tools, strategies and valuable tactics to
- Develop content for a specific brand,
- Create a content calendar.
- Implement social advertising campaigns.
- Use all major platforms, including Facebook, Instagram, X, Tiktok and LinkedIn
- Gain business intelligence and develop loyal fans.
- Manage online communities
- Measure and optimize your efforts using data analytics.
Timeline
Practice Manager
Intercare Managed Healthcare Woodhill
10.2022 - 10.2024
Practice Manager
Bespoke Psysiotherapy & Health
06.2022 - 07.2022
National Higher Diploma - Social Media Marketing
Red & Yellow Creative School of Business
04.2001 -
National Higher Diploma - Marketing Management
Tshwane University of Technology
04.2001 -
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