Tracy-Lee Scott Hartzenberg

• Provide efficient, friendly and professional telephone services in patient care.
• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
• Assist patient with the online onboarding of personal information that related to opening files.
• Responsible for all process related to the reception-patient journey, e.g. booking, arrival and payment of patients on the Goodx system.
• Direct all patients to the appropriate location, services (Pathcare and Radiology) and professionals (Doctors and Dentist).
• Ensure patient confidentiality at all times according to the POPIA.
• Ensure that the reception area is always neat and tidy.
• Refer all emergency cases to the nurses station according to protocol.
• Assist patients with basic account queries and escalate as necessary.
• Ensure patient's Health ID consent is done.
• Validation of patients' medical aids before each visit.
• Collect all co-payments and account balances according to Intercare policies and procedures.
• Relaying message from patients to Doctors.
• Completing Doctors' tasks sent to reception as per Practice Perfect.

Additional Duties:

* Assist with scheduling of receptionists.

* Assist with DDCN file of Intercare Waterstone. Adding new patients as dependants onto file and merging files.

* Identifying errors on patient files and escalating to Practice Manager for correction.

* Assisting in "on the job training" of new receptionist.

• Admission & Attendance of patients on the Hospital Information System (CLINICOM)
• Registration of new patients – capture patient details
• Transfer, Discharge and Disposal of patients on Clinicom
• Report MVA/WCA cases to RAF hotline
• Cashier duties – receipt of patient fees, issuing receipts and safe keeping of state monies
• Telephonic duties
• Charge entries
• ICD10 coding after patient visits
• Booking patient appointments
• After hours and weekend patient folder management and filing of patient documents
• Assess patients in accordance with the Hospital Memorandum 18
• UPFS manual and related Finance Instructions
• In the year 2019 the Institute did not have an Accounts Clerk and I acted in the post with the following duties:
• Fees Administration and Accounts related duties
• Payment allocations as per bank statement retrieved from the Nedbank website (Debits and Credits)
• Perform Medical Aid Electronic Data Interchange related transactions on the AR System (Accounts Receivable)
• Assist in the management of the JAC report
• Submission of supporting documents for RAF cases as requested for claims
• BAS receipts ( Basic Accounting System)
• Reconcile AR to BAS
• Do weekly follow ups with medical aids and outstanding invoices
• Obtain medical aid authorization for surgical procedures
• Record and submit monthly write offs
• Manage SANDF cases and payments
• Manage RAF and IOD cases and reports (WCL4, WCL5 etc.)
• Processing of Patient Accounts
• When my supervisor was on leave or away from work for extended periods I was appointed Acting Supervisor on numerous occasions
• I have proven myself capable of great leadership
• I am able to work with constant supervision and able to keep multiple departments run smoothly (2x Receptions, Medical Records Department as well as the X ray department)