RANDY COLE CHRISTIAN
Johannesburg
Summary
Experienced education and programme management professional with over 15 years in higher education, skills development and community initiatives. Skilled in programme coordination, stakeholder engagement, learner support, and operational leadership. Expertise in analysing performance data and facilitating strategic decision-making through effective reporting and relationship management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations & Education Programmes
Skills of the Future (Pty) Ltd
11.2025 - Current
- Coordinate the end-to-end delivery of bursary, learnership and workplace skills development programmes.
- Manage relationships with learners, employers, sponsors, SETAs, training providers and workplace partners.
- Develop programme tracking systems, learner management processes and operational reporting structures.
- Compile management reports, KPI reports and programme performance updates for stakeholders.
- Coordinate compliance requirements aligned to SETA, QCTO and organisational standards.
- Facilitate stakeholder meetings, prepare minutes and monitor implementation of action plans.
- Support grant applications, project implementation and programme quality assurance activities.
- Identify programme risks, operational challenges and opportunities for continuous improvement.
Academic Advisor
University of Johannesburg
02.2019 - 10.2025
- Provided academic advising and student support services to undergraduate students.
- Monitored student success indicators and analysed academic performance data.
- Identified at-risk students and coordinated intervention strategies to improve retention and success.
- Prepared programme performance reports and recommendations for faculty leadership.
- Provided guidance on curriculum requirements, progression pathways and academic regulations.
- Maintained confidential records and stakeholder communication.
- Collaborated with academic departments to support learner success initiatives.
Lecturer & Academic Operations Coordinator
University of Johannesburg
02.2018 - 10.2025
- Coordinated academic workflows among lecturers, students and administrative teams to streamline communication and support.
- Led implementation of online learning systems during COVID-19 to ensure continuity of education.
- Analysed student performance trends and programme outcomes to identify areas for curriculum enhancement.
- Prepared structured reports and recommendations for academic leadership.
- Delivered modules in English, Applied Linguistics and Research-related disciplines.
- Co-authored academic learning materials and module resources.
- Utilised Google Classroom, Forms, Sheets and collaboration platforms to support programme delivery.
Community Programme Coordinator
South Hills Evangelical Church
01.2010 - 01.2018
- Coordinated education, youth development and community outreach programmes.
- Managed programme planning, scheduling, budgeting and operational delivery.
- Led volunteer teams and allocated operational responsibilities across multiple projects.
- Maintained stakeholder communication with community members, volunteers and leadership teams.
- Supported social development initiatives within a socio-economically disadvantaged community.
- Facilitated community engagement activities and educational programmes.
- Monitored programme activities and prepared reports for leadership structures.
Sales Agent & Team Leader
Exact Mobile Phones / Nokia
01.2005 - 01.2009
- Managed daily retail sales operations and achievement of individual and team targets.
- Led and supervised sales consultants through coaching, mentoring and product training.
- Maintained customer account records and sales pipeline information within CRM systems.
- Analysed sales performance trends and implemented strategies to improve customer acquisition.
- Resolved customer complaints and service-related queries professionally.
- Coordinated stock control, merchandising activities and operational compliance.
- Prepared sales reports and communicated performance results to management.
- Consistently supported achievement of sales and customer service objectives.
IT Support Technician
Dimension Data
01.2004 - 01.2005
- Provided first- and second-line technical support to enterprise clients.
- Diagnosed and resolved hardware, software and network-related incidents.
- Logged, tracked and managed support requests through service management systems.
- Maintained technical documentation and troubleshooting records.
- Identified recurring technical issues and contributed to improvement recommendations.
- Worked closely with client representatives and internal support teams.
- Delivered professional customer service while supporting business-critical environments.
IT Technician
Tactical Software Systems
01.2003 - 01.2004
- Configured hardware, operating systems, and application software for optimal performance.
- Conducted testing and troubleshooting, ensuring seamless system implementation and user readiness.
- Provided end-user support and system orientation, enhancing user adoption and system familiarity.
- Deployed desktop systems nationwide across Department of Justice sites.
- Coordinated installation schedules and site readiness activities.
- Maintained project documentation and installation records.
- Developed stakeholder engagement and project coordination skills through client interaction.
Education
Postgraduate Diploma in Educational Management & Leadership -
Regent Business School
Information Technology Management -
MANCOSA
BA Honours in Theology -
South African Theological Seminary
Postgraduate Certificate in Education -
UNISA
Bachelor of Arts in Theology -
International College of Bible and Missions
Skills
- Project management
- Programme Coordination
- Project Coordination
- Monitoring & Evaluation (M&E)
- Program evaluation
- Performance monitoring
- KPI reporting
- Data analysis
- Microsoft Office Suite
- Compliance Management
- Compliance monitoring
- Quality Assurance
- Operational Management
- Process Improvement
- Stakeholder Management
- Stakeholder engagement
- Executive Reporting
- Learning & Development
- Strategy development
- Microsoft Office Suite
- Team Leadership
- Team leadership
- Communication skills
- Problem solving
- Problem solving
Certification
- Certified Facilitator
- Certified Assessor
Accomplishments
- Voted Best Lecturer (Research Streams), University of Johannesburg (2024).
- Principal’s Academic Award – BA Theology.
- Led digital teaching continuity initiatives during COVID-19.
- Co-authored academic learning materials used within university programme delivery.
Timeline
Director of Operations & Education Programmes
Skills of the Future (Pty) Ltd
11.2025 - Current
Academic Advisor
University of Johannesburg
02.2019 - 10.2025
Lecturer & Academic Operations Coordinator
University of Johannesburg
02.2018 - 10.2025
Community Programme Coordinator
South Hills Evangelical Church
01.2010 - 01.2018
Sales Agent & Team Leader
Exact Mobile Phones / Nokia
01.2005 - 01.2009
IT Support Technician
Dimension Data
01.2004 - 01.2005
IT Technician
Tactical Software Systems
01.2003 - 01.2004
Postgraduate Diploma in Educational Management & Leadership -
Regent Business School
Information Technology Management -
MANCOSA
BA Honours in Theology -
South African Theological Seminary
Postgraduate Certificate in Education -
UNISA
Bachelor of Arts in Theology -
International College of Bible and Missions