Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ralton Oliphant

5 Gannet Street Elspark Germiston Johannesburg

Summary

Dynamic Fleet Controller at East Rand Bulk with a proven track record in maintaining precise vehicle records and optimizing operational efficiency. Skilled in empathetic communication and adept at using Microsoft Office tools, I excel in fostering strong customer relationships and enhancing team collaboration, ensuring high-quality service and satisfaction.

Overview

11
11
years of professional experience

Work History

Fleet Controller

East Rand Bulk
02.2021 - 02.2023
  • Maintained accurate records of vehicle usage, maintenance, and expenses for informed decisionmaking.
  • Performed administrative duties such as payroll, driver counseling and accident reviews.
  • Enhanced on-time delivery rates by closely monitoring fleet performance and addressing issues promptly.

Call Agent

Acdc Dynamics
01.2016 - 03.2019
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Call Agent

Net 1 Tegnologies
06.2012 - 02.2016
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Fostered positive team environment, encouraging open communication and collaboration among team members.

Education

High School Diploma -

Oos Rand Secondery
Boksburg, South Africa
12-2006

Skills

  • language skills
  • -English
  • Afrikaans
  • Computer
  • Microsoft and word
  • Power point

Languages

English
Advanced (C1)
afrikaans
Advanced (C1)

Timeline

Fleet Controller

East Rand Bulk
02.2021 - 02.2023

Call Agent

Acdc Dynamics
01.2016 - 03.2019

Call Agent

Net 1 Tegnologies
06.2012 - 02.2016

High School Diploma -

Oos Rand Secondery

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Ralton Oliphant