PRUDENCE MASHISHI

• Manage accounts receivable and debtor accounts within a high-volume environment, ensuring timely collection of outstanding balances.
• Process and allocate payments and medical aid remittances accurately to customer accounts.
• Monitor outstanding accounts, investigate short payments, rejected claims and account discrepancies, and resolve issues promptly.
• Perform account reconciliations and aging analysis to support debt recovery and DSO targets.
• Follow up on outstanding documentation, approvals and payments to facilitate timely account resolution.
• Capture, update and maintain accurate financial and customer information across SAP and relevant financial systems.
• Respond to high-volume internal and external account queries, providing timely resolution and maintaining professional stakeholder relationships.
• Prepare and maintain age analysis and financial reports to support collection activities and management decision-making.
• Liaise with medical schemes, employers, healthcare facilities and other stakeholders to resolve account and payment-related queries.
• Maintain accurate debtor records while adhering to financial controls, policies and procedures

• Maintain accurate records while adhering to financial controls, policies and procedures.
• Managed customer accounts by monitoring outstanding invoices, ageing and balances and following up on overdue amounts.
• Responded to customer finance queries via telephone and email, investigating issues and providing appropriate resolution or escalation.
• Allocated customer payments and reconciled accounts to maintain accurate financial records.
• Reviewed payment confirmations and remittance information to support accurate cash allocation.
• Investigated short payments, unapplied cash and account discrepancies, following through to resolution.
• Prepared monthly customer statements and maintained accurate and up-to-date account information.
• Monitored debtor ageing reports and performed follow-ups to support collection targets and improve cash flow.
• Processed journals, account transfers and write-offs in accordance with company policies and procedures.
• Monitored submitted claims, investigated rejected claims and coordinated corrective actions to minimise revenue loss.
• Generated weekly and monthly SAP reports to support management reporting and Accounts Receivable performance monitoring.