Open To Work
PRISCILLA MOOROSI
CALL CENTRE AGENT
Troyeville,GP
Summary
Results-oriented Telesales Professional skilled in leveraging persuasive communication to close deals and build lasting client relationships. Demonstrates adaptability and teamwork in addressing business needs while achieving sales targets. Reliable and proactive in driving business success through effective engagement strategies.
Overview
5
5
Languages
9
9
years of professional experience
Work History
Telesales Consultant
1Life Insurance
04.2025 - Current
- Sales Generation: Initiating outbound calls to potential and existing customers to sell products or services, following up on leads, and converting prospects.
- Customer Interaction: Delivering tailored sales pitches, explaining product features, and using scripts effectively.
- Customer Relationship Management (CRM): Recording customer interactions, updating contact information, and managing the database accurately.
- Objection Handling & Closing: Resolving customer queries, handling objections positively, and securing sales.
- Target Achievement: Meeting or exceeding daily/weekly sales targets and KPIs.
- Conducted in-depth product presentations, effectively addressing client concerns and increasing conversions.
- Developed targeted sales strategies, enhancing customer engagement and driving revenue growth.
- Collaborated with team members to refine sales scripts, improving communication and customer retention.
- Resolved customer inquiries and complaints with professionalism, fostering trust and loyalty.
- Strengthened customer relationships through consistent follow-ups and attentive listening skills.
Data Capturer
Broadreach
02.2022 - 02.2023
- Data Entry: Capturing data from hard copies or electronic sources.
- Verification and Validation: Reviewing data for errors, resolving discrepancies.
- Data Management: Maintaining organized filing systems to ensure data is secure and accessible.
- Reporting: Generating regular reports (daily, weekly, or monthly).
- System Upkeep: Maintaining and upgrading database systems.
- Administrative Support: Assisting with general administrative tasks.
- Computer Literacy: Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Client Service Representative
Sanlam
08.2017 - 06.2020
- Delivered exceptional customer service by addressing inquiries, resulting in enhanced client satisfaction.
- Managed client accounts effectively, ensuring timely resolution of issues and fostering strong relationships.
- Resolved client complaints by employing active listening and problem-solving skills to achieve positive outcomes.
- Utilized CRM software to track customer interactions, improving service response times and efficiency.
- Collaborated with team members to streamline processes, enhancing workflow and reducing service delivery times.
Education
N4-N6 Certificate - Human Resources Management
Western College (WESTCOL)
Krugersdorp, South Africa 04.2001 -
Matric - Matric
Residential Secondary School
Sebokeng, South Africa01-2014
Skills
Sales generation
Sales strategy
Sales closure
Target attainment
Objection resolution
Customer engagement
Product demonstrations
Customer support
CRM oversight
CRM tools proficiency
Order management
Follow-up techniques
Teamwork
Relationship building
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Telesales Consultant
1Life Insurance
04.2025 - Current
Data Capturer
Broadreach
02.2022 - 02.2023
Client Service Representative
Sanlam
08.2017 - 06.2020
N4-N6 Certificate - Human Resources Management
Western College (WESTCOL)
04.2001 -
Matric - Matric
Residential Secondary School
Achievements & Awards
Certificate in Foundations of Nursing, Certificate in Basic Life Support (BLS)
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
R45000/yr - R200000/yrPersonal Details
- Date of Birth: 1996-07-12
- Marital Status: Single
- Nationality: South African
- Gender: Female