Polly Ramoshaba
Designated Agent
Polokwane
Summary
Designated Agent managing workplace compliance assessments, complaint investigations, and collective agreement administration in a policy-driven environment. Applies labour law, evidence review, and case reporting to identify non-compliance, support findings, and recommend corrective action. Brings disciplined stakeholder communication across employers, employees, and representatives while maintaining confidentiality and procedural fairness.
Overview
6
6
Certifications
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Designated Agent
Motor Industry Bargaining Council (MIBCO)
Polokwane, Limpopo
03.2025 - Current
- Conduct workplace inspections to assess compliance with applicable collective agreements, legislation, policies, and regulatory requirements.
- Investigate employee and employer complaints and assess information and documentation relevant to compliance matters.
- Engage professionally with employers, employees, representatives, and other stakeholders to obtain information and address compliance-related matters.
- Assess employment records, payroll information, supporting documentation, and other evidence to establish compliance or identify discrepancies.
- Apply collective agreement provisions and relevant labour law principles when assessing workplace matters.
- Identify areas of non-compliance and recommend appropriate corrective measures.
- Maintain accurate case records, inspection documentation, correspondence, and supporting evidence.
- Prepare professional reports and communicate findings clearly to relevant stakeholders.
- Manage multiple cases and priorities while maintaining accuracy, confidentiality, professionalism, and procedural fairness.
- [Employment Dates]
Credit Controller
Motor Industry Bargaining Council (MIBCO)
Bloemfontein, Free State
01.2020 - 02.2025
- Conducted account reconciliations and investigated discrepancies to ensure accurate account information.
- Monitored payments and maintained accurate records of financial transactions.
- Managed account queries and assisted clients with account-related matters.
- Identified account-related risks and escalated matters requiring further intervention.
- Assisted with debt collection and follow-up on outstanding accounts.
- Maintained comprehensive documentation to support audit readiness and procedural compliance.
- Assisted with reporting, reconciliations, account administration, and related financial functions.
- Applied company policies, procedures, and Standard Operating Procedures consistently.
- Maintained professional relationships with clients and internal stakeholders.
- Managed competing priorities while maintaining accuracy and service standards.
- [Employment Dates]
Credit Controller
Bouwer Cardona Inc
Parktown North, Gauteng
06.2011 - 12.2018
- Managed debtor accounts and maintained clear records of payment commitments, follow-ups, and account status updates.
- Reviewed incoming payments against outstanding invoices and updated account records to reflect current balances.
- Prepared collection correspondence and followed up on overdue accounts to support timely resolution.
- Reconciled customer accounts and investigated payment discrepancies to keep balances accurate.
Debt Collector
Dali Montlana Attorneys
Randburg, Gauteng
02.2011 - 04.2011
- Reviewed debtor records and account histories to support accurate collection decisions.
- Contacted clients to request payment, confirm balances, and follow up on overdue accounts.
- Documented collection activity and maintained clear case notes for ongoing account management.
- Prepared debtor correspondence and payment requests in line with office procedures.
Debt Collector
Eurowe Collections & Consulting
Pretoria, Gauteng
05.2010 - 07.2010
- Contacted debtors to discuss overdue balances and confirm payment intentions with clear, professional communication.
- Reviewed account histories to identify outstanding balances, missing payments, and follow-up priorities.
- Recorded collection activity accurately to keep debtor files current and support consistent case tracking.
- Negotiated payment arrangements with debtors while maintaining firm, respectful communication throughout the collection process.
Debt Collector
Norman Bissett & Associate (NBA)
Pretoria, Gauteng
11.2009 - 01.2010
- Managed overdue account follow-up and recorded payment commitments for assigned debtor portfolios.
- Reviewed account histories to identify outstanding balances and prioritize collection action.
- Prepared clear case notes and call records to support accurate account tracking and reporting.
- Communicated repayment options professionally while maintaining firm and respectful debtor engagement.
Team Leader
Sunbake Boestra Bakery
Pretoria, Gauteng
06.2009 - 09.2009
- Monitored daily team activities to support safe production flow and consistent work standards.
- Documented employee complaints and escalated issues through the appropriate internal process.
- Supported line supervisors with clear handovers, task allocation, and daily team communication.
- Reviewed compliance issues and maintained records for management reporting and audit readiness.
Team Leader
Batco (Pty) Ltd
Pretoria, Gauteng
09.2004 - 05.2009
- Reviewed outstanding debtor balances and coordinated follow-up actions to support timely collections.
- Handled employee complaints and dispute matters with documented updates and consistent case follow-through.
- Interpreted labour relations procedures to guide compliant responses and practical case handling.
- Maintained clear records for complaints, investigations, and follow-up actions across active cases.
Education
Certificate - Customer Service
University of South Africa (UNISA)
Pretoria 01.2006 - 07.2006
Certificate - Basic Principles of Labour Law
Unviversity of Free State
Bloemfontein 01.2024 - 06.2024
Certificate - Civil Litigation in Magistrate Court
Law Society of South Africa
Pretoria 08.2013 - 08.2013
Certificate - Debt Collection
Law Society of Southern Africa
Pretoria 03.2012 - 03.2012
Certificate - Credit Management
University of South Africa (UNISA)
Pretoria 01.2024 - 12.2024
Skills
Labour relations & employment compliance
Collective agreement administration
Workplace inspections & investigations
Dispute & complaint management
Evidence & document assessment
Labour Relations Act interpretation
Settlement negotiation
Union engagement
Certification
Certificate in Customer Service
Accomplishments
- Conducted and supported labour compliance inspections and workplace investigations across establishments within the Motor Industry.
- Identified and addressed compliance concerns through evidence-based investigations, documentation reviews, and stakeholder engagement.
- Prepared professional reports and recommendations to support compliance and enforcement processes.
- Successfully transitioned from a credit control and financial administration environment into labour relations and regulatory compliance, applying strong analytical and administrative skills to a new professional discipline.
- Managed sensitive information and stakeholder interactions while maintaining professionalism, accuracy, and procedural integrity.
Personal Information
Driving License: C1
Timeline
Designated Agent
Motor Industry Bargaining Council (MIBCO)
03.2025 - Current
Certificate - Basic Principles of Labour Law
Unviversity of Free State
01.2024 - 06.2024
Certificate - Credit Management
University of South Africa (UNISA)
01.2024 - 12.2024
Credit Controller
Motor Industry Bargaining Council (MIBCO)
01.2020 - 02.2025
Certificate - Civil Litigation in Magistrate Court
Law Society of South Africa
08.2013 - 08.2013
Certificate - Debt Collection
Law Society of Southern Africa
03.2012 - 03.2012
Credit Controller
Bouwer Cardona Inc
06.2011 - 12.2018
Debt Collector
Dali Montlana Attorneys
02.2011 - 04.2011
Debt Collector
Eurowe Collections & Consulting
05.2010 - 07.2010
Debt Collector
Norman Bissett & Associate (NBA)
11.2009 - 01.2010
Team Leader
Sunbake Boestra Bakery
06.2009 - 09.2009
Certificate - Customer Service
University of South Africa (UNISA)
01.2006 - 07.2006
Team Leader
Batco (Pty) Ltd
09.2004 - 05.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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