MORGAN GXINA

• Communicate with customers to increase loyalty and retain services and quickly devise solutions to problems.
• Renew or upgrade service for customers.
• Design and implement customer retention strategies to increase loyalty and retain business.

• Did inbound calls (Customer service)
• I had to enhance customer satisfaction.
• I had to build the customer's trust.
• Often had to deal with complicated situations.
• Analyze past cases to identify common issues and effective resolutions.
• Collaborate with experienced colleagues to learn from their creative problem-solving approaches.
• Practice notetaking while listening to enhance your ability to process information quickly and efficiently.
• Using keyboard shortcuts to switch between applications can help agents be agile and save a lot of precious time during resolutions.

• Worked part time for 4 months as a general worker, the experience improved my customer service abilities and the way I carry myself in the work environment.

•Assisted customers with making new bookings and reservations via phone, email, or chat.

•Helped customers amend existing bookings, including date changes, cancellations, and special requests.
•Provided clear and empathetic support to resolve customer issues efficiently.
•Maintained high customer satisfaction by ensuring accurate and timely responses.
•Used internal systems to manage bookings and document customer interactions.