Phumelele Mapaila
Daveyton, Benoni
Summary
Dynamic Administrator with a proven track record at Discovery, excelling in office administration and customer service. Expert in document management and data confidentiality, I enhanced internal communication and improved service delivery through effective problem-solving and mentorship, driving employee productivity and satisfaction.
Overview
7
7
years of professional experience
Work History
Administrator
Discovery
11.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Education
High School Diploma - Business Management
College
South Africa Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Documentation and reporting
Mail handling
Document management
Business administration
Data confidentiality
Data analysis
Deadline adherence
Performance improvement
Timeline
Administrator
Discovery
11.2018 - Current
High School Diploma - Business Management
College