Philiswe Joyce Makubu
Debit Collection, Sales And Conservation.
Diepkloof
Summary
Hardworking Credit Officer well-versed in reviewing financial documents, preparing loan packages and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths. Versatile talent for achieving exceptional results with tough caseloads. Persistent and professional in pursuing resolutions with customers. Trustworthy and poised communicator.
Overview
14
14
years of professional experience
Work History
Credit Controller
SA Taxi Finance
09.2018 - 09.2023
- Provide Customer Service Excellence
- Assist with Credit limit implementation on the systems
- Responsible for a customer base allocated to you
- Multi-tasking various front-of-the-house duties and collecting the bill
- Provide Customer Service Excellence
- Assist with Credit limit implementation on the systems
- Responsible for a customer base allocated to you
- Maintain customer / account data in terms of standard operating procedures
- Collection of overdue payments
- Dunning process to follow with all overdue amounts 1st letters and final demands
- Attend to reconciliations on customers' accounts accurately and efficiently
- Attend to telephone calls in a professional manner
- Ensure that the accounts are managed within the targeted debtors' days
- Ensure that customers queries / disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with claims department to expedite resolution
- Appropriate and timeous identification of potential bad debts and take corrective action where applicable
- Access held order reports and ensure that orders are maintained and / or released in terms of SOP's, providing the customers with
Debt collector (Agent)
Brooksnluyt Attorneys
06.2018 - 09.2018
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Identify gaps in the system and recommend solutions
- Build trust with debtors
- Increase company's brand awareness
- Add or generate new sales opportunities.
Cashier Supervisor
Dischem Pharmacy
09.2010 - 05.2013
- Promote products and services
- Educate customers
- Communicate and engage with customers both online and offline
- Increase company's brand awareness
- Add or generate new sales opportunities.
Waitress
Copper Chimney Restaurant
01.2010 - 08.2010
- Greeting and serving customers, providing detailed information on menus
- Provide excellent customer service for each guest entering the establishment
- Multi-tasking various front-of-the-house duties and collecting the bill
- Ensure a clean environment and that designated tables are properly arranged
- Awareness of which items are sold out or unavailable daily.
Education
High School Diploma -
Qedilizwe Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Multitasking
Understanding of Credit Laws
Schedule Coordination
Task Prioritization
Credit Control Procedures
Payment plan creation
Collateral risk
Compliance assessments
Credit Policy Implementation
Decision-Making
Secondary Education
2009, Qedilizwe Secondary School, IsiZulu first language, English second language, Consumer Studies, Life Orientation, Accounting, Mathematics
Phone Cell
0848054413
Physical Address
4985A Tugela Street, Diepkloof Zone 5, 1864
Criminal Record
None
Health Status
Excellent
Acquired Skills
- Excellent communication skills (written & verbal)
- Attention to Detail
- Client services
- Organizing skills
- Ability to work under Pressure
Personal Information
- ID Number: 9204090105080
- Ethnicity: African
- Gender: Female
- Nationality: South African
References
- Mr Mcebo, Assistant Manager, Copper Chimney Restaurant, 0616719092
- Mr Bonginkosi, Manager, Dischem Pharmacy, 087 358 6481/ 082 771 9883
- Kennedy Wahome, Supervisor, Brooksnluyt Attorneys, 074 419 6333 / 011 543 9075
- Barrel Molefe, Supervisor, SA Taxi Finance, 078 601 5610
Timeline
Credit Controller
SA Taxi Finance
09.2018 - 09.2023
Debt collector (Agent)
Brooksnluyt Attorneys
06.2018 - 09.2018
Cashier Supervisor
Dischem Pharmacy
09.2010 - 05.2013
Waitress
Copper Chimney Restaurant
01.2010 - 08.2010
High School Diploma -
Qedilizwe Secondary School
04.2001 -