Khanani Nkuna
Kildare Trust, Ximhungwe, Mbombela
Summary
I am passionate and self-motivated to consistently provide first-class results in line with stringent targets and deadlines. I offer many years of experience with history of recognition for performance and wishes to continue developing my potential. I can successfully contribute to your company's profits by improving team efficiency and productivity. I am highly effective at assessing risk and working with external departments to develop comprehensive approaches to cross-functional success.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Credit Controller
MTN
Johannesburg
04.2010 - 11.2022
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Scrutinised debtor balances to avoid late payments and bad debt, attaining financial stability objectives.
- Implemented procedures and policies to facilitate timely payments, maintaining high level of customer retention.
- Negotiated re-payment plans by identifying cause of delinquent payments to assist recovery of debt, meeting realistic time frames.
- Conducted financial audits and investigations into financial matters and accounts in question.
- Promptly and periodically followed up on unpaid invoices by calling accounts to request payment.
- Collaborated with associates to improve reconciliation.
- Completed balance sheet reconciliation within established timeframes.
- Reviewed and resolved issues to reconcile cash balances daily.
Promoter
Studentwise ( Isilumko Staffing )
Johannesburg
12.2005 - 12.2009
- Sought product sample feedback from prospective clients, providing insight to management team.
- Attended ongoing product training sessions to maintain faultless product knowledge.
- Kept product demonstration areas stocked with samples and promotional leaflets to increase sales opportunities.
- Arranged merchandise displays, keeping tidy and appealing to attract customer interest and attention.
- Represented company at trade shows, leading customer engagement to increase sales growth.
- Worked with marketing manager to Increase brand awareness and identify new marketing opportunities.
- Used videos, charts and other interactive materials to present product information sessions.
- Addressed customer questions and queries, demonstrating detailed product knowledge to deliver strong customer service.
- Demonstrated service features to potential customers, showcasing benefits to help customers get most out of service.
Education
Business Management Diploma - Business Management and Leadership, Marketing, Administration and Service
Boston City Campus
Johannesburg 01.2018 - 12.2020
Contact Centre Support National Certificate - Banking
Services SETA
Johannesburg 03.2010 - 02.2011
Commercial Accounting Certificate - Economic and Financial Sciences
University of Johannesburg
Johannesburg 01.2005 - 12.2006
Skills
- Good communication
- Attention to detail
- Can work well under pressure and without supervision
- Problem-solving
- Customer service
- Leadership
- Handling conflict
- Time management
- Office administration
- Planning
- Telephone and e-mail
- Teamwork
- Organized
- Multitasking
References
- Company: MTN
Contact person Claire Walker
Position Supervisor
Contact details +27 83 212 7527
- Company: Studentwise ( Isilumko Staffing )
Contact Person Belinda Davids
Position Receptionist
Contact Details +27 11 267 2920
Timeline
Business Management Diploma - Business Management and Leadership, Marketing, Administration and Service
Boston City Campus
01.2018 - 12.2020
Credit Controller
MTN
04.2010 - 11.2022
Contact Centre Support National Certificate - Banking
Services SETA
03.2010 - 02.2011
Promoter
Studentwise ( Isilumko Staffing )
12.2005 - 12.2009
Commercial Accounting Certificate - Economic and Financial Sciences
University of Johannesburg
01.2005 - 12.2006