Zandile Ngwenya
Johannesburg,Gauteng
Summary
Goals is to fulfill career obligations to the highest possible standard maintaining constant academic and professional progress. Always maintain a professional and high level of professionalism with integrity, honesty and total discipline to ensure optimal performance and delivery. Strive for continual improvement in academic and professional life with a firm belief in long life learning.
Am a focused individual with great analytical and strong interpersonal skills. Am quick to adept well while working in a team environment. Am also good at handling Clients. Hardworking Collections Specialist adapt at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Ambitious collections agent with more than 3 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in collections and proficient in systems. Competent Accounts Receivable Specialist bringing 3 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Credit Controller
Car Track
Gauteng
9 2023 - Current
- Receiving incoming calls and calling clients to make payment arrangements
- Assisting clients with arranging debit dates
- Sending through statements of their current balance
- Sending through documents for updates on their debt and advising on how clients can pay to avoid extra charges for late payments
- Draft legal documents.
- Obtained payments and entered details into system.
- Reviewed customer accounts for compliance with repayment obligations.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Managed over 200 customer calls per day and Increased collections by 10% daily .
Debt Collector
TSL Legal
Gauteng
02.2022 - 08.2023
- Receiving incoming calls and calling clients to make payment arrangements
- Addressing concerns
- Providing product information
- Resolving customer complaints
- Managed over 200 customer calls per day and Increased collections by 10% daily .
- Offering suggestions for additional products and services.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Collected on delinquent accounts to reduce overdue balances.
- Achieved performance goals on consistent basis.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
Debt Collector
Shapiro Shaik Defries and Associates, Blackhealth
Guteng
10.2020 - 01.2022
- Receiving incoming calls and calling clients to make payment arrangements
- Sending through documents for updates on their debt and advising on how debtors can pay to avoid extra charges for late payments
- Draft legal documents.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Collected on delinquent accounts to reduce overdue balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Responded to customer inquiries and provided detailed account information.
- Exceeded performance targets for successful debt recoveries, contributing to company overall financial stability
- Managed over 300 customer calls per daily Increased target by 20% weekly.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations
- Identified and contacted customers with overdue accounts to address payment status
Operation Administrator Learner
First National Bank, Bedford
Guteng
09.2019 - 08.2020
- Updated According, invoice capture, invoice signed and uploading in accordance with level of mandated authority.
- Signed invoices processes and held for audit.
- Credit Card statement invoices attached and balanced against statements
- Monthly recon signed off regional Head/ Segments heads and submitted to operations Manager
- Records of claims copies of supporting documentation held for audit purposes including cellphone, travel claims and staff claims.
- Collected, validated, and distributed information to employees.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Education
Grade 12 -
Zephania Secondary School
Kwazulu Natal 01.2024 - 12.2024
Banking Certificate, SAQO NQF Level 5 - Banking And Financial Support Services
Bank SETA /Future Banker
Gauteng 01.2019 - 09.2020
Skills
Personal Information
- ID Number: 961213 0230 082
- Gender: Female
- Nationality: South African
- Marital Status: Single
Languagesproficiency
English & IsiZulu
References
- Adelle Scott, Operation Manager (FNB), adelle.scott@fnb.co.za, +27 (0) 833 022 691
- Mmatshepo Thage, Team Leader (SSDA), sylviat@ssda.co.za, +27 (0) 762 230 043
- Thapelo Makua, Manager (TSL Legal), Thapelo.makua@tsllegal.co.za, +27 (0) 797 240 325
- Sello Motadinyane, sello.motadinyane@cartrack.com, 069 313 8697
Accomplishments
- Achieved customer service compliments through effectively helping with excellent customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Xhosa
Full Professional
Timeline
Grade 12 -
Zephania Secondary School
01.2024 - 12.2024
Debt Collector
TSL Legal
02.2022 - 08.2023
Debt Collector
Shapiro Shaik Defries and Associates, Blackhealth
10.2020 - 01.2022
Operation Administrator Learner
First National Bank, Bedford
09.2019 - 08.2020
Banking Certificate, SAQO NQF Level 5 - Banking And Financial Support Services
Bank SETA /Future Banker
01.2019 - 09.2020
Credit Controller
Car Track
9 2023 - Current
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