Summary
Overview
Work History
Education
Skills
Personal Information
Certificates
Timeline
Generic
Phelo Mela

Phelo Mela

CareOn Application Support Specialist
Krugersdorp

Summary

I am a goal driven, hard working individual, Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.. I have a diverse work experience portfolio ,having worked in different nursing roles for more than 10 years prior to my resignation to pursue a career in I.T . I graduated with a National and a Advanced Diploma in I.T . During my studies I learnt not only Technical skills like I.T essentials and became CCNA certified I also learnt programming with C# .

Dynamic Enrolled Nurse bringing +10 years treating patients and coordinating care with other healthcare staff. Expert multi-tasker capable of prioritizing clinical and operational tasks in fast-paced emergency medicine settings. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills .

Overview

21
21
years of professional experience
2034
2034
years of post-secondary education

Work History

CareOn Application Support Specialist

NetCare
07.2024 - Current
  • Improved customer satisfaction by providing timely and efficient support for various applications.
  • Provided 24/7 support to the whole Hospital regarding CareOn & SAP applications to minimize negative impact to business.
  • Analyzed and troubleshot integration issues related to patient equipment in ICU ,High Care and E.D .
  • Used Sigma Software to track, maintain and update trouble tickets.
  • Provided training to end users & new appointees on new and updated systems software.
  • Interacted with clients to resolve issues and answer CareOn related questions.
  • Established positive relationships with Management, Doctors and Nurses through clear communication, active listening, and effective problem-solving skills during support interactions.
  • Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
  • Performed CareOn & SAP applications disaster recovery testing to guarantee business readiness following fail-overs.
  • Demonstrated a strong commitment to professional development by studying through reputable institutions & passed new industry related Certificates, staying current on the latest technologies and trends in application support.

Enrolled Nurse

NetCare Greenacres Hospital
01.2018 - 01.2022
  • Providing treatment and Care to patients in the Emergency Unit
  • Attending to needs of my patients as required in different situations and in different conditions

ENA

Life St Dominic's
01.2008 - 01.2014
  • Worked in ED taking care of Trauma, Surgical and Medical patients
  • Also attended Lifehealthcare College and completed the Enrolled Nurse certificate

Nursing Assistant

Cecilia Makhiwane Hospital
01.2004 - 01.2007
  • Caring for patients, taking & recording of vitals
  • Assisting Registered Nurses and Dr's with procedures, working under their Supervision

Support Consultant

Can! Do Consulting
01.2022 - 05.2004
  • I am confident in Supporting in all units within the Hospital
  • Emergency Department
  • General Wards
  • ICU / High Care Unit
  • Paediatrics
  • Neonatal ICU
  • Maternity
  • Theatre
  • I fully understand the Care On Application, flow processes within the Hospital and the importance of patient care
  • I am able to successfully support all users of the Care On Application frNursing to Doctors and other Health Care providers
  • I have a high level of understanding of the integration process and I am able to troubleshoot effectively
  • I understand the processes involved, troubleshooting and escalation protocols
  • I am proficient in training all units within the Hospital
  • I am able to use SAP SR3 for creation of cases for the various training required within the Hospital
  • Fully understand the Off-line, SAP downtime, Linking of Files, and Emergency Cases process
  • Supporting of Reception Staff with queries on SAP
  • Support Team Member for the Implementation of Care On in the following Hospitals: NetCare Alberton Hospital, NetCare Umhlanga Hospital, NetCare Sunninghill Hospital, NetCare Christian Barnard Hospital, NetCare The Bay Hospital, NetCare Krugersdorp Hospital
  • I am able to work well under pressure in a busy Units, to prioritize in these situations and give appropriate guidance

Education

Business And Data Analysis

Regenesys
Pretoria, South Africa
10-2025

Adv Diploma - ICT

Nelson Mandela University

Diploma - ICT

Nelson Mandela University

Enrolled Nurse Certificate -

Life Health Care College
04.2001 - 01.2014

Auxiliary Nurse Certificate - undefined

Lunghile Nursing School

Skills

Reasoning & problem-solving

Adaptability & resilience

Customer service

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Personal Information

Date of Birth: 06/14/83

Certificates


  • I.T Management Short Course - UCT / Get Smarter (Cert. Viewable @ wf.uct.ac.za)
  • Change Management for Organizations - Udemy
  • Digital transformation road map - Udemy
  • IT/Engineering / Software Project management - Udemy


Timeline

CareOn Application Support Specialist

NetCare
07.2024 - Current

Support Consultant

Can! Do Consulting
01.2022 - 05.2004

Enrolled Nurse

NetCare Greenacres Hospital
01.2018 - 01.2022

ENA

Life St Dominic's
01.2008 - 01.2014

Nursing Assistant

Cecilia Makhiwane Hospital
01.2004 - 01.2007

Enrolled Nurse Certificate -

Life Health Care College
04.2001 - 01.2014

Diploma - ICT

Nelson Mandela University

Auxiliary Nurse Certificate - undefined

Lunghile Nursing School

Business And Data Analysis

Regenesys

Adv Diploma - ICT

Nelson Mandela University

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Phelo MelaCareOn Application Support Specialist