Summary
Overview
Work History
Education
Skills
References
CAREER OBJECTIVES
Timeline
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Petunia Phakathi

Summary

Results-driven and performance-focused professional with 3 years of experience as a Collections Consultant at African Bank, consistently ranking among top performers. Recently completed a degree in Procurement Management and eager to transition into a procurement-focused role. Recognized for a strong work ethic, attention to detail, and a commitment to excellence. Seeking an opportunity to apply analytical, negotiation, and organizational skills in a procurement environment and grow within a forward-thinking organization.


Overview

14
14
years of professional experience

Work History

Collections Consultant

African Bank
06.2022 - Current
  • Achieved top performance rankings consistently, meeting and exceeding collection targets
  • Built strong communication and negotiation skills while managing sensitive customer accounts
  • Demonstrated accuracy and discipline in managing financial data and compliance procedures
  • Developed a keen understanding of internal systems, reporting structures, and cross-department workflows

Teacher's Assistant

Fountain Five Primary School
05.2021 - 05.2022
  • Assisted teachers in implementing lesson plans and adapting materials for diverse learning needs.
  • Supported classroom management by fostering a positive learning environment and addressing student inquiries.
  • Collaborated with educators to develop individualized education plans (IEPs) for students requiring additional support.
  • Organized educational resources, ensuring easy access to materials for both teachers and students.

Cash Desk Assistant

Truworths
12.2011 - 10.2016
  • Assisted customers with inquiries, providing accurate product information and exceptional service.
  • Managed inventory levels, ensuring product availability and efficient stock organization.
  • Processed transactions using point-of-sale systems, maintaining accuracy and attention to detail.
  • Coordinated promotional displays, enhancing visual merchandising to drive customer engagement.
  • Trained new desk assistants on operational procedures and customer service standards.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.
  • Developed positive relationships with clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
  • Maintained inventory of office supplies by monitoring usage patterns and submitting timely orders for replenishments.

Education

Bachelor of Commerce - Public Procurement Management

University of South Africa (UNISA)
06.2025

Certificate - Retailing

University of South Africa (UNISA)
02.2021

Skills

  • Strong negotiation and communication
  • Attention to detail
  • Time management and organization
  • Customer service excellence
  • Data accuracy and reporting
  • Team collaboration
  • Analytical thinking
  • Strategic planning
  • Issue resolution
  • Time management
  • Client engagement
  • Staff management

References

Oleboheng, Odira, Manager, Collections Department, African Bank, Relationship: (2022– Present), 2022, Present

CAREER OBJECTIVES

To secure an entry-level position in Procurement Management where I can leverage my academic background and proven professional discipline. I am committed to bringing the same dedication and high performance that defined my success in collections, while learning and contributing to the efficiency, cost-effectiveness, and integrity of the procurement process.

Timeline

Collections Consultant

African Bank
06.2022 - Current

Teacher's Assistant

Fountain Five Primary School
05.2021 - 05.2022

Cash Desk Assistant

Truworths
12.2011 - 10.2016

Certificate - Retailing

University of South Africa (UNISA)

Bachelor of Commerce - Public Procurement Management

University of South Africa (UNISA)

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Petunia Phakathi