Stephina Matsatsi Matlala
Pretoria West
Summary
Accomplished Trade Area Manager with demonstrated success at African Bank, realizing an increase in customer acquisition through targeted sales efforts and leadership. Strong skills in financial analysis and regulatory compliance support operational excellence. Committed to fostering employee engagement and enhancing service delivery for sustained market growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Trade Area Manager
African Bank
03.2021 - Current
- - Spearheaded regional strategies, resulting in a 15%+ increase in customer acquisition year-over-year.
- - Strengthened market penetration through targeted marketing and stakeholder engagement.
- - Mentored and coached branch teams, improving performance and employee engagement.
- - Monitored KPIs and led initiatives that enhanced customer satisfaction and compliance.
Branch Manager
African Bank
06.2016 - 03.2021
- - Led a team to exceed monthly sales targets through strategic planning and execution.
- - Developed marketing initiatives that improved brand visibility and client base.
- - Ensured operational excellence and policy adherence across all functions.
- - Facilitated staff onboarding, training, and development programs.
Admin Consultant
African Bank
11.2012 - 05.2016
- - Approved and reviewed loan applications and ensured FICA compliance.
- - Trained consultants on operational procedures and compliance.
- - Conducted fraud checks, managed customer service, and prepared performance reports.
Sales Consultant
Capitec Bank
04.2010 - 11.2012
- - Delivered frontline service including account openings, credit applications, and teller functions.
- - Managed leads, collections, and built customer relationships.
Education
Certificate - Management Development
Milpark Business School
01.2015
Baccalaureus Technologiae - Economic Management Analysis
Tshwane University of Technology (TUT)
01.2010
National Diploma - Economic Management Analysis
Tshwane University of Technology (TUT)
01.2010
Matric -
Holy Trinity High School
01.2004
Postgraduate Diploma - Investment Management
Milpark Business School
Skills
- Financial analysis and reporting
- Loan origination and risk management
- Regulatory compliance (RE5 - RE1 certified)
- Strategic sales and area management
- Team leadership and performance coaching
- Operational efficiency and compliance
- Interpersonal communication skills
- Conflict resolution and problem solving
- Adaptability and continuous learning
Certification
- Regulatory Examination RE5, 2016
- Financial Planning Institute
Languages
English, Tswana, Northern Sotho, Zulu, Afrikaans
References
Available upon request
Affiliations
- Love the outdoors, Hiking, Travelling and exploring new places
Timeline
Trade Area Manager
African Bank
03.2021 - Current
Branch Manager
African Bank
06.2016 - 03.2021
Admin Consultant
African Bank
11.2012 - 05.2016
Sales Consultant
Capitec Bank
04.2010 - 11.2012
Certificate - Management Development
Milpark Business School
Baccalaureus Technologiae - Economic Management Analysis
Tshwane University of Technology (TUT)
National Diploma - Economic Management Analysis
Tshwane University of Technology (TUT)
Matric -
Holy Trinity High School
Postgraduate Diploma - Investment Management
Milpark Business School
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