Ntando Ndebele
Phokeng
Summary
Banking operations leader with 5 years of experience managing branch operations, team performance, and compliance requirements. Leads teams of 20+ bankers to support service delivery and operational consistency. Holds a Bachelor of Commerce in Accounting and RE1 & RE5 qualifications.
Overview
7
7
years of professional experience
Work History
Trade Area Manager
African Bank
2021.08 - Current
- Supervised branch managers and their teams, fostering collaboration to achieve branch goals.
- Monitored and analysed performance metrics of bank branch to identify trends and inform strategic decisions.
- Oversaw daily operations of bank branch, ensuring service quality and operational efficiency.
- Managed the operational budget.
- Created comprehensive financial forecasts and plans.
- Monitored adherence to regulatory compliance standards.
- Established and nurtured client relationships.
- Sustained positive relationships with stakeholders.
- Conducted training sessions for bank personnel.
- Provided FAIS supervision for representatives.
Acting Branch Supervisor
African Bank
2020.11 - 2021.08
- Managed daily operations of the branch, ensuring smooth functioning of all services.
- Manage branch resources and staff.
- Increased branch revenue through targeted sales initiatives and service enhancements.
- Set and achieve sales goals.
- Delivered excellent customer service, contributing to customer satisfaction and loyalty.
- Implemented marketing activations to promote branch services, resulting in heightened customer engagement.
- Expand market presence.
- Provide comprehensive banking services.
- Monitor daily branch activities.
Sales Consultant
African Bank
2020.02 - 2020.11
- Achieved company sales targets by implementing effective sales techniques.
- Boosted product sales by developing and executing targeted marketing strategies.
- Demonstrated extensive product knowledge to enhance customer interactions and drive sales.
- Delivered excellent customer service by addressing customer needs promptly.
- Advised customers on tailored banking solutions to meet their specific needs.
- Assisted team sales efforts by collaborating on strategies.
- Kept accurate sales records to track performance and trends.
- Adhered to company policies while performing daily tasks.
Education
Bachelor of commerce - Accounting
University of KwaZulu-Nata (UKZN)
Pietermaritzburg, KZN2015-01
Senior Certificate - Full Matric Exemption
Zama High School
KwaZulu-Natal, South Africa2007-01
Skills
- Branch Operations Management
- Budget Management
- Financial forecasting
- Regulatory compliance
- Performance monitoring
- Market expansion
- Marketing execution
- Team Leadership and Supervision
- Training and coaching
- Stakeholder engagement
- Relationship building
- Communication skills
- Leadership skills
- Marketing execution
Custom
RE5 and RE1 Moonstone
Timeline
Trade Area Manager
African Bank
2021.08 - Current
Acting Branch Supervisor
African Bank
2020.11 - 2021.08
Sales Consultant
African Bank
2020.02 - 2020.11
Bachelor of commerce - Accounting
University of KwaZulu-Nata (UKZN)
Senior Certificate - Full Matric Exemption
Zama High School