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Helpdesk Operator at Reach Digital Health with a proven track record in network troubleshooting and ticketing system expertise. Enhanced team performance through effective training and mentoring, while fostering empathy and patience in user interactions. Achieved faster issue resolutions by implementing prioritized processes, significantly reducing downtime. I worked extensively with Turn and RapidPro to deliver timely and effective feedback to users as part of the Helpdesk support team.

Personal Profile
 I am a friendly experienced customer service agent with a passion for retail support business. My studies and previous work experience have all been in these areas, and I am currently looking to progress my career in more challenging role. I have a strong Administrative, Helpdesk Support background. I have the ability to supervise manage and motivate other team members. I have excellent communication skills which enables me to build strong relationships. 
 AchievementsMore than five years relevant experienceAchiever of the Year Nominee for Support Service 2021

Professional with strong experience in IT support, adept at troubleshooting and resolving technical issues efficiently. Known for effective communication skills, adaptability, and fostering team collaboration to exceed performance goals. Skilled in managing help desk operations, providing excellent customer service.

I am a reliable individual with proactive approach to problem-solving, ensuring seamless customer support. Proficient in communication and technical troubleshooting, fostering smooth user experience. Committed to improving operational efficiency and enhancing customer satisfaction. Furthermore, I am very knowledgeable about customer service principles and adept at handling technical queries with patience and clarity. Ready to use, and further develop, skills in troubleshooting, customer support, and time management.

Peggy Roberts

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Helpdesk Operator

Internal Client Liaison Officer

Depot Clark

Heamocue officer

Laboratory Assistant

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Diploma of Higher Education - Grade 10

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Helpdesk Operator

Internal Client Liaison Officer

Depot Clark

Heamocue officer

Laboratory Assistant

Diploma of Higher Education - Grade 10

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