Work Type
Full TimeLocation Preference
HybridLocation: Hartbeespoort, NW, ZA
Open to relocation: Yes
Jacqui N. Mdlankomo
Project & Program Manager PRINCE2 Fast Track
Hartbeespoort,NW
Work Preference
Summary
PMO coordination professional supporting reporting, document control, and delivery tracking in a PMO Coordinator role, applying PRINCE2 foundation and practitioner methods. Maintains repositories, updates risk and issue logs, and helps standardise project information across tools such as Microsoft Teams and enterprise reporting systems. Brings a practical focus to status visibility, cost recovery tracking, and structured project administration.
Overview
4
4
Certifications
21
21
years of professional experience
Work History
Helpdesk Operator
Dimension Data
- Handled [number] incident tickets weekly while classifying requests and routing them through the correct support path.
- Classified ITIL incidents and maintained accurate workflow handoffs across enterprise client support queues.
- Diagnosed software and hardware issues, documenting troubleshooting steps and resolution notes for consistent case closure.
- Tracked open requests, updated stakeholders, and maintained clear service desk records to support reliable follow-through.
Service Desk Analyst
SITA (TSS) & Telkom Towers
- Resolved [number] software and hardware incidents monthly across government and telecoms environments, restoring user access and service continuity.
- Diagnosed and resolved software and hardware incidents across government and telecoms infrastructure.
- Escalated complex service issues to the appropriate technical teams and followed up until resolution.
- Documented incident details clearly to support accurate handoffs, trend review, and future troubleshooting.
Acting Project Coordinator
NECSA Group (NTP Radioisotopes)
08.2024 - Current
- Oversee 18 new cameras and decommission 24 legacy units to support surveillance infrastructure upgrades across the site.
- Manage project schedules, risk registers, and procurement activities through SCM to keep delivery aligned with project controls.
- Administer WBS structures and milestone tracking in MS Project to maintain visibility across active workstreams.
- Coordinate PMO repositories and document control in SharePoint and Teams to keep project records organized and accessible.
- Support cost recoveries and executive reporting by maintaining accurate records for portfolio review and decision-making.
Acting Programme/Project Coordinator
NTP Radioisotopes SOC Ltd
01.2019 - 08.2024
- Coordinated project scopes and business cases across programme pillars to support structured delivery.
- Partnered with project leaders and Group Executive stakeholders to prepare documentation for board submission.
- Applied PRINCE2 foundation and practitioner methods to strengthen governance and delivery discipline.
Project Administrator
Aurecon Pretoria
04.2011 - 12.2014
- Supported 4 Technical Directors across Infrastructure Delivery Improvement Programmes for National Treasury and the Department of Health.
- Administered project financials, budgeting, and resource utilization reporting across programme deliverables.
- Managed tender processes and procurement documentation through submission and approval cycles.
- Coordinated programme schedules across multi-disciplinary engineering teams to support delivery timelines.
ATM Support Administrator
Bytes Technology
01.2006 - 01.2011
- Maintained 96.8% uptime through GASPER system monitoring and proactive incident management for ATM services.
- Coordinated incident escalations across support teams to restore service quickly and reduce downtime exposure.
- Diagnosed software and hardware faults, then applied troubleshooting steps to stabilize ATM performance.
- Documented incident updates and resolution notes to support clear handoffs and stronger service records.
Education
BBA - Bachelor of Business Administration
Regent Business School
Programme - Business Management
UNISA
PMBOK - IT
UNISA
Skills
Risk management
procurement
scheduling
WBS
URS
milestone tracking
MS Project
SharePoint
Visio
EPM
Marvell v6
Gesper v7
BST Financial
Workflow v7
Soloms v10
Executive/Board reporting
corporate planning
technical documentation
document control
ATM Support Administrator maintaining 968% uptime via GASPER system monitoring and proactive incident management
Helpdesk Operator managing ITIL incident classifications and escalation workflows across enterprise clients
Service Desk Analyst diagnosing and resolving software and hardware incidents across government and telecoms infrastructure
Affiliations
- Positive Women's Network (PWN) Board Member – 2016-2019
- BBN Ambassador for SA Vision 2020 – 2016-2018
- Women in Nuclear South Africa (WINSA) – 2018-Present
- NEHAWU Branch Deputy Secretary – 2018-2022
Certification
PRINCE2 Fast Track
Board Memberships & Leadership
Red Ribbon Award Winner – XVIII International World AIDS Conference, Vienna
Timeline
Acting Project Coordinator
NECSA Group (NTP Radioisotopes)
08.2024 - Current
Acting Programme/Project Coordinator
NTP Radioisotopes SOC Ltd
01.2019 - 08.2024
Project Administrator
Aurecon Pretoria
04.2011 - 12.2014
ATM Support Administrator
Bytes Technology
01.2006 - 01.2011
PMBOK - IT
UNISA
Programme - Business Management
UNISA
BBA - Bachelor of Business Administration
Regent Business School
Service Desk Analyst
SITA (TSS) & Telkom Towers
Helpdesk Operator
Dimension Data