Mahlapane Motsoeneng
Networking A+ And Procurement
Johannesburg
Summary
To enhance professional skills, experience and knowledge in an organization which recognizes the value of hard work and trusts with responsibilities and challenges. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Graduate Program. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Helpdesk Operator
Route Monitoring
Johannesburg
03.2018 - 01.2024
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Provided support for network infrastructure and baseline configurations.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Acting Supervisor for 10 staff members
- Customer Orientated, working with most difficult customers bases on being able to communicate and understand customer needs.
Helpdesk Support
Zonke Monitoring Systems
Rosebank
07.2014 - 02.2018
- For connectivity and installation of
- Limited Pay-out Machines and Site
- Servers (Site Data Loggers-SDL)
- Provide support, by ensuring correct system configurations
- Effectively and efficiently attending to queries over support telephone line
- Documenting solutions for common issues to reduce response time for future issues
- Keeping customers updated on progress of escalated issues
- Data Analysis
- Administrative duties supporting other departments
- Assisting Technical Support Operators on resolving issues
- Attending to queries over support telephone line and escalate to technical support
- Operators when necessary
- Planning of travels and events.
Education
AWS Storage, Cloud Computing - AWS Storage, Cloud Computing
AWS Learning
Online 10.2023 - Current
CIPS Level 3 Advanced Certificate in Procurement - Purchasing, Procurement, And Contracts Management
AMILAK TRAINING CENTER
Roodepoort 01.2018 - 10.2021
Fundamental of Project Managment - Fundamental of Project Managment
Wits Business Shcool
Johannesburg 02.2016 - 06.2016
ISO 9001:Quality Management System Implementation - ISO 9001:Quality Management System Implementation
SABS Training
Pretoria 01.2016 - 01.2016
IT Essentials: PC Hardware And Software - Networking Essentials A+
TVET CJC Langlaate
Langlaate 01.2012 - 01.2012
High School Diploma -
Sir John Adamson High
Johannesburg South 01.2006 - 12.2010
Skills
Experience delivering client-focusundefined
Accomplishments
- Achieved Best Customer Award through effectively helping with Customers and Project.
- Collaborated with team of 30 in the development of Mass Rollout of Sites
- Supervised team of 10 staff members.
Timeline
AWS Storage, Cloud Computing - AWS Storage, Cloud Computing
AWS Learning
10.2023 - Current
Helpdesk Operator
Route Monitoring
03.2018 - 01.2024
CIPS Level 3 Advanced Certificate in Procurement - Purchasing, Procurement, And Contracts Management
AMILAK TRAINING CENTER
01.2018 - 10.2021
Fundamental of Project Managment - Fundamental of Project Managment
Wits Business Shcool
02.2016 - 06.2016
ISO 9001:Quality Management System Implementation - ISO 9001:Quality Management System Implementation
SABS Training
01.2016 - 01.2016
Helpdesk Support
Zonke Monitoring Systems
07.2014 - 02.2018
IT Essentials: PC Hardware And Software - Networking Essentials A+
TVET CJC Langlaate
01.2012 - 01.2012
High School Diploma -
Sir John Adamson High
01.2006 - 12.2010
Similar Profiles
COLEMAN W. DARNALLCOLEMAN W. DARNALL
Technical Support Representative at Digital Monitoring ProductsTechnical Support Representative at Digital Monitoring Products
Sam GreenSam Green
Security Control Room Operator at First County MonitoringSecurity Control Room Operator at First County Monitoring
Meerna AbassyMeerna Abassy
Operations Hiring Specialist at Rapid Response MonitoringOperations Hiring Specialist at Rapid Response Monitoring