Summary
Overview
Work History
Education
Timeline
Generic

Zinhle Ndlovu

Helpdesk Operator
Durban

Summary

Proactive and results-driven professional with extensive experience at Tsebo Facilities, adept in desktop support and customer service. Excelled in reducing downtime through efficient problem-solving and improved customer satisfaction by streamlining help desk operations. Demonstrates exceptional teamwork and communication skills, contributing to significant process enhancements and fostering cross-functional support.

Overview

2
2
years of professional experience

Work History

Helpdesk Operator

Tsebo Facilities
06.2023 - Current
  • Reduced downtime with proactive system monitoring and timely issue resolution.
  • Communicated complex technical concepts clearly to non-technical users, promoting understanding of solutions provided.
  • Proactively sought opportunities for process improvements within the help desk department, leading to enhanced customer experiences overall.
  • Coordinated after-hours support coverage as needed, ensuring continuous availability of assistance for clientele during peak demand periods or emergencies.
  • Maintained accurate records of all help desk interactions, ensuring efficient routing and follow-up on open tickets.
  • Developed strong relationships with internal departments to facilitate seamless cross-functional support.
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear solutions.
  • Enhanced team productivity by sharing knowledge and developing comprehensive troubleshooting guides.
  • Streamlined help desk operations for faster response times and better service quality.
  • Utilized remote desktop tools to diagnose and resolve client issues efficiently without requiring onsite visits.
  • Logged activities in tracking system to maintain accurate, timely records.

Receptionist

Tsebo Facilities
01.2024 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Quality Assurance Inspector

Tsebo Facilities
01.2023 - 03.2023
  • Performed visual inspections and non-destructive tests where appropriate.
  • Communicated with production team members about quality issues.
  • Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
  • Improved production efficiency with timely reporting of inspection results to relevant parties.
  • Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
  • Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
  • Removed imperfect products from shipment line.
  • Tested Product or Service for function and accuracy and verified final product configuration met engineering specifications.
  • Kept detailed records of quality and imperfect products.
  • Oversaw machine operation and assembly personnel for compliance and adequacy.
  • Upheld safety regulations within the workplace by consistently following guidelines during inspections.
  • Contributed to increased customer satisfaction by ensuring timely identification and resolution of quality issues.

Education

Hunt Road Secondary School
Durban

Timeline

Receptionist

Tsebo Facilities
01.2024 - 04.2024

Helpdesk Operator

Tsebo Facilities
06.2023 - Current

Quality Assurance Inspector

Tsebo Facilities
01.2023 - 03.2023

Hunt Road Secondary School

Similar Profiles

CREATE PROFILE
Zinhle NdlovuHelpdesk Operator