Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jermaine Klein

Delft

Summary

  • Personal Profile I am a friendly experienced customer service agent with a passion for retail support business. My studies and previous work experience have all been in these areas, and I am currently looking to progress my career in more challenging role. I have a strong Administrative, Helpdesk Support background. I have the ability to supervise manage and motivate other team members. I have excellent communication skills which enables me to build strong relationships. Achievements
  • More than five years relevant experience
  • Achiever of the Year Nominee for Support Service 2021

Overview

7
years of professional experience

Work History

Ackermans

Helpdesk Operator
07.2017 - 09.2023

Job overview

  • Process customer and store refunds Capture refunds daily as required
  • Assist with Repair and Device Register Queries Assist with internal and external Supplier delivery and pick up requests
  • Provide support to business with Cellular queries
  • Customer Complaint Queries Validate Supplier Credit Notes with Suppliers and Repair Centers

Right Side Up Logistics, Dischem

House Clerk
03.2017 - 06.2017

Job overview

  • Daily Load pick up for Dischem SA cross-country deliveries to stores
  • Check Pallets height, weight and condition for pick up
  • Capture waybills for pick up
  • Check for damages on cargo.

Gulf Staffing, Ackermans and Woolworths

Ackermans, Assistant and Woolworths DC General Worker
06.2016 - 02.2017

Job overview

Worker

Job overview

Assistant

Job overview

Education

CPUT

Certificate – Human Resource Management
June 2017

University Overview

Kasselsvlei Comprehensive High School

Matric Grade 12
2004

University Overview

Afrikaans Second Language English First language Technical Drawings Mathematic Physical Science

Skills

  • Fitting and Turning
  • Special Training
  • Legendary Client Service
  • Leadership Development
  • Professional Telephone Etiquette
  • Key Skills
  • Leadership
  • English
  • Time Management
  • Jira
  • Customer Service
  • Help Desk
  • Technical Support
  • Help Desk Implementation
  • All Microsoft programs
  • Attention to detail
  • Planning and Organizing
  • Information Collection and Monitoring
  • Utilizing systems
  • SAP, Ukusa, Device & Repair Register, Jira, Fresh desk, 3CX call answering system

Timeline

Helpdesk Operator
Ackermans
07.2017 - 09.2023
House Clerk
Right Side Up Logistics, Dischem
03.2017 - 06.2017
Ackermans, Assistant and Woolworths DC General Worker
Gulf Staffing, Ackermans and Woolworths
06.2016 - 02.2017
Worker
Assistant
CPUT
Certificate – Human Resource Management
Kasselsvlei Comprehensive High School
Matric Grade 12

Similar Profiles

CREATE PROFILE
Jermaine Klein