Pearl Mbali Hadebe
Centurion
Summary
With extensive experience in the telecommunications and financial sectors, I excel in product architecture, project management, and Scrum methodologies. I have a proven track record of integrating business processes, regulatory requirements, and IT systems to drive strategic goals. My TOGAF certification in 2021 enhanced my enterprise architecture skills.
In the past four years, I have led DevOps teams, showcasing strong people management and fostering collaboration. I hold a Master’s degree in Information Systems and Technology from the University of KwaZulu-Natal (UKZN) and completed the Vodacom Female Leadership program through Duke Corporate Education, which strengthened my leadership and strategic outlook.
I am adept at building and managing stakeholder relationships , skilled at assertive communication and negotiation. I excel in challenging environments and am motivated by achieving results with a high level of precision. My analytical skills enable me to address complex business challenges and develop solutions that drive customer satisfaction. Committed to excellence and guided by integrity and honesty, I am now seeking leadership roles such as Business Analyst Manager, Business Architect, Product or Platform Manager, or Delivery Manager to further advance my career while supporting the growth and success of others.
Overview
20
20
years of professional experience
Work History
Senior Business Analyst/Product Owner
Discovery
02.2023 - Current
- Manage project delivery for Salesforce & Social media work stream
- Leading the migration of social media marketing and servicing platform.
- End-to-End requirements management for all Salesforce and Social media Initiatives.
- CapEx and Opex planning for Salesforce and Social media workstreams
- Stakeholder Management
- Decision support & Executive Reporting
Feature Analyst/Scrum Master
Standard Bank South Africa
05.2021 - 01.2023
- Requirements and stakeholder Management for a digital chatbot solution
- Scrum and Change management for the DCS delivery work stream
- Managing compliance and regulatory risks for local & cross border requirements
- Cross-functional teams collaboration to deliver chatbot enhancements and new features
- Supporting business one with backlog prioritization & feature sizing
- Decision support and executive reporting
Senior Business Analyst
FNB
09.2019 - 04.2021
- Requirement Management: Plan, elicit, organize, translate, simplify, and document requirements. Manage and communicate requirements to stakeholders to ensure alignment and clarity.
- Stakeholder and Negotiation Management: Handle stakeholder management and negotiations to align project goals with business objectives.
- Project Management: Oversee project execution, including backlog grooming, ensuring timely delivery and effective use of resources.
- Testing and Quality Assurance: Lead user acceptance testing to validate that deliverables meet business needs and requirements.
- Process Improvement and Change Management: Analyze and enhance business processes, implement change management strategies, and develop innovative solutions.
- Data and Systems Analysis: Conduct data analysis and systems analysis to inform decision-making and optimize performance.
- Operational Support: Resolve production incidents and ensure ongoing support to maintain operational stability.
- Business Case and Market Research: Assist in business case formulation and conduct market research to identify new product opportunities.
- Collaboration and Teamwork: Foster collaboration and teamwork to drive successful project outcomes.
Specialist Business Analyst
Vodacom
07.2018 - 08.2019
- Requirement Management: Plan, elicit, organize, translate, simplify, and document requirements. Manage and communicate requirements effectively to stakeholders.
- Data and Value Chain Analysis: Perform data analysis and value chain analysis to optimize processes and inform decision-making.
- Incident Management: Troubleshoot and resolve live incidents to ensure operational stability.
- Business Case and UAT: Provide input in business case formulation and conduct pre- and post-deployment user acceptance testing (UAT).
- Project Management: Oversee project execution, including backlog grooming, to ensure timely and successful delivery.
- Stakeholder and Collaboration: Manage stakeholder relationships and foster collaboration to align project goals with business objectives.
- Market Research and Competitor Analysis: Conduct market research and competitor analysis to identify opportunities and inform strategic decisions.
Business Analyst
VAS-X (Pty) Ltd
08.2015 - 06.2018
- Requirement Management: Plan, elicit, organize, translate, simplify, and document requirements. Manage and communicate requirements, ensuring traceability throughout the project.
- Data and Analysis: Conduct data analysis and market research, including competitor analysis, to support decision-making and strategic planning.
- Testing and Validation: Lead user acceptance testing (UAT) to ensure deliverables meet business needs and requirements.
- Business Case and Project Management: Provide input in business case formulation and oversee project management to ensure successful execution and alignment with objectives.
Product Architect
DVT
05.2014 - 07.2015
- Business and Systems Analysis: Analyze business requirements and perform systems and solutions analysis to identify and define solutions.
- Technical Impact and Solution Design: Assess technical impacts, design solutions, and document both technical and solution designs.
- Scope and Validation Management: Define and manage solution scope and assess and validate solutions to ensure they meet requirements.
- Project Management: Oversee project management to ensure timely and successful delivery of solutions.
Junior Systems Analyst
Vodacom
04.2012 - 04.2014
- Requirement Management: Plan, manage, analyze, and document business and technical requirements.
- Problem Analysis: Analyze and document problems to identify and design effective solutions.
- Solution Design and Validation: Define and manage solution scope, assess and validate solutions, and design and test solutions for business requirements.
- Testing and Data Management: Provision test data, update and maintain relevant databases, and ensure thorough testing of implemented solutions.
- Project Coordination: Coordinate project resources, administer project minutes, follow up on project progress, and complete project documentation.
- Compliance and Handover: Ensure project handover documents comply with standards before transferring to support and maintenance teams.
- Project Management: Oversee project management activities to ensure successful project execution and delivery.
Foreign Exchange Consultant
ABSA
03.2005 - 02.2008
- Customer Query Resolution: Handle and resolve back-office customer queries efficiently.
- International Transactions: Execute and manage international banking transactions with precision.
- Transaction Administration: Conduct end-to-end transaction delivery and perform related administrative duties.
- Quality Standards: Maintain high-quality standards for international banking client services.
- Regulatory Compliance: Ensure compliance with foreign exchange regulations set by the South African Reserve Bank (SARB).
- Administrative Duties: Perform all administrative tasks associated with the position.
Education
Master of Commerce - Information Systems And Technology
UKZN
Durban, South Africa05-2024
Bachelor of Commerce Honours - Business Informatics
UNISA
Pretoria, South Africa10-2017
Bachelor of Commerce - Information Systems And Technology
UKZN
Durban, South Africa04-2012
Skills
Leadership Skills
- Corporate Communication
- Stakeholder Management
- Business Process Improvement
- Change Management
- Decision Making
- Risk Management
- Cost-benefit analysis
Soft Skills
- Problem Solving
- Critical thinking
- Negotiation
- Collaboration & Teamwork
- Adaptability
Technical Skills
- BABOK ( Associate BA)
- Enterprise Architecture (TOGAF)
- Cybersecurity (CC)
- Business Process Modeling
- Requirements Lifecycle Management
- Data Analysis & Visualization
- MS office ( Visio, Powerpoint)
Merit Awards
- Discovery Star Awards nominations - 2024
- Vodafone Stars Awards – 2019
- Vodacom Top Talent – 2019
- Group IT Ignite Champion -2019
Professional Certificates
- Female Leadership (Duke Corporate Education)
- LCLA leadership (Henley Business School)
- Servant Leadership (Vodacom L&D)
- Business report writing skills (Wits)
- Corporate Communication (Wits)
- Emotional intelligence, Anger Management & Conflict Resolution (Kwelanga)
- Agile Certified Professional (DVT Academy)
- TOGAF 9 level 1 and 2 certified (Real IRM)
- Salesforce Certified Business Analyst
- Certified in Cyber Security (CC, ISC2)
- Business Analyst Associate certificate (Indigo cube)
Timeline
Senior Business Analyst/Product Owner
Discovery
02.2023 - Current
Feature Analyst/Scrum Master
Standard Bank South Africa
05.2021 - 01.2023
Senior Business Analyst
FNB
09.2019 - 04.2021
Specialist Business Analyst
Vodacom
07.2018 - 08.2019
Business Analyst
VAS-X (Pty) Ltd
08.2015 - 06.2018
Product Architect
DVT
05.2014 - 07.2015
Junior Systems Analyst
Vodacom
04.2012 - 04.2014
Foreign Exchange Consultant
ABSA
03.2005 - 02.2008
Master of Commerce - Information Systems And Technology
UKZN
Bachelor of Commerce Honours - Business Informatics
UNISA
Bachelor of Commerce - Information Systems And Technology
UKZN
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