PEARL BOITSHEPO DICHABA
ADMINISTRATION CLERK
Gaborone
Summary
Diligent health information and medical records Administrator with strong foundation in administrative support and office management. Proven ability to streamline processes and enhance efficiency within teams. Demonstrated proficiency in data entry and document handling, consistently maintaining high standards of accuracy.
Overview
1
1
Language
3
3
Certifications
7
7
years of professional experience
Work History
Administration Clerk
Gaborone Private Hospital
Gaborone
09.2021 - Current
- Oversee patient admissions, confirming precise entry of all essential information.
- Maintained and safeguarded confidential medical records to protect patient privacy and integrity.
- Documented and updated entries in electronic medical record (EMR) to ensure accurate patient information.
- Coordinated appointment scheduling, optimizing staff resources and improving patient flow.
- Answered over 70 calls each day on multi-line telephone systems, supporting communication needs of 100 staff members.
- Managed patient records and ensured accurate data entry in healthcare management system.
Case Manager
Ministry of Health
Gaborone
06.2019 - 08.2021
- Engaged with service provider case managers to secure appropriate clinical management of patients for successful therapeutic outcomes.
- Coordinated patient care plans to optimize health outcomes and resource utilization.
- Conducted comprehensive assessments to identify patient needs and develop appropriate interventions.
- Ensured accuracy in final invoices by verifying all entries and calculations.
- Collaborated with service provider case managers to facilitate clinical management of patients, enhancing therapeutic outcomes.
- Produced detailed case management reports on a periodic basis.
- Preserve accurate patient records while upholding confidentiality
- Safeguarded patient confidentiality while overseeing management of patient records.
- Verified claims and ensured adherence to established billing standards to maintain accuracy and compliance.
- Developed and coordinated patient care plans to improve health outcomes and optimize resource utilization. Recorded invoices and claims for forwarding to accounts offices for payment execution.
Education
Bachelor’s Degree Honors - Health Information Management
Botho University
Gaborone11-2020
Skills
Data entry proficiency
Data management
File and database management
Documentation management
Document control
Filing systems
Office organization
Customer service
Interpersonal communication
Certification
Certificate in first aid level 1
Timeline
Administration Clerk
Gaborone Private Hospital
09.2021 - Current
Case Manager
Ministry of Health
06.2019 - 08.2021
Bachelor’s Degree Honors - Health Information Management
Botho University