Patricia Mabesele

• Enforcement of the Collective agreement to reduce levels of non compliance
• Compliance Management
• Conduct Wage and Physical Site Inspection
• Investigate incoming Complaints
• Monitoring the Compliance and adhere to labour agreement between Employer and Employees
• Arrange and attend Meetings with employees Union and other relevant parties
• Interpret and explaining contracts to employees
• Recruit new companies and investigate pirate companies

• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Reached out to customers to check on payments and convey options.
• Obtained payments and entered details into system.
• Daily contribution allocation on the system
• Reviewed customer accounts for compliance with repayment obligations.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Ensured compliance with relevant financial regulations and legislation in all credit control activities.
• Trained and mentored new department employees to maximize performance.
• Followed up with delinquent accounts to obtain funds and reduce aging balances.
• Managed outstanding balance amounts by evaluating reports and determining collection statuses.
• reconciliations, and account analysis to prepare quarterly financial documents and general account management.

• Assisting incoming members
• Handling all incoming claim forms
• Withdrawals, disability, funeral, retirements and death claims)
• Problem solving on all telephonic and written client queries
• Capturing of all received information
• Process, calculate the split amounts for trust fund
• Preparing death claims files to be tabled at trustees meeting
• Liaise with claimants regarding outstanding information
• Updating and maintaining files
• Handling claims that goes to the trustees for approval
• Preparing documents and resolutions for approved claims to be paid
• Prepare files on the opening of Trust fund

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

performing clerical tasks such as data entry, photocopying, scanning,

• Assisted with planning office events and meetings for smooth execution
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Sorted, received, and distributed mail correspondence between departments and personnel.