Sanele Codelia Ngema

• Liaising with overseas stations and suppliers in order to arrange shipments.
• Monitoring and following up on shipments until delivery.
• Attending to client queries as required.
• Monthly KPI reporting.
• Ensuring effective follow through of DHL invoices for payment by customer.
• Assist customer with inventory planning.
• Handle customer complaints.
• Develop and maintain customer relationships with existing customers.
• Assist in handling daily communication and correspondence to external customers.
• Assist in the development and growth of client.
• Manage the client requirements outlined on client
• SOP and DHL GF Standard Work Manuals.
• Continual feedback and communication with customer.
• Assist Airfreight / Ocean Freight Import Manager to meet department targets.
• Identify and report new possible business opportunities.
• Maintain good relationships with colleagues in various operations. Coordinate/liaise/work with carrier contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Assist in handling daily communication and problem solving within other departments.
• Monitors shipments on a daily basis.
• Keeping record of status of shipments.
• Dealing and resolving client queries, where required.
• Raising CCM's where required, client complaints.
• Capture and monitor systems time stamps required for client status reports and SPR KPI's.
• career contact on operational activities, issue resolution, process execution and performance improvements according to corporate policy.
• Assist in handling daily communication and problem solving within other departments.
• Monitors shipments on a daily basis.
• Keeping record of status of shipments.
• Dealing and resolving client queries, where required.
• Raising CCM's where required, client complaints.
• Capture and monitor systems time stamps required for client status reports and SPR KPI's.

Serving customers

Resolves customer issues and answer questions.

Process return transactions.

Providing pricing information by answering questions