Maria Kgopa
Seller Relation Specialist
Johannesburg
Summary
Dynamic Sales Manager with a proven track record at Leroy Merlin, excelling in customer engagement and relationship building. Achieved consistent sales growth through innovative strategies and effective communication. Skilled in inventory management and problem-solving, fostering a high-performing team environment that enhanced client satisfaction and retention.
Overview
2027
2027
years of professional experience
Work History
Seller Relation and Retail Media Specialist
Leroy Merlin
Johannesburg, South Africa
2024 - Current
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Conducted regular performance reviews of sales processes and strategies, identifying areas for improvement and implementing necessary changes to drive continuous growth.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify emerging trends and customer preferences.
- Analyzed sales data to refine strategies and improve overall performance.
- Implemented promotional campaigns that enhanced customer engagement and retention.
- Streamlined order processing procedures to increase efficiency and reduce turnaround time.
Sales Manager
Leroy Merlin
2021 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Sales Associate
Leroy Merlin
08.2019 - 03.2021
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Gelmar
04.2014 - 07.2019
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Master of Business Administration -
Wits
Gauteng Digital Marketing - Digital Marketing
Iq Academy
Durban 2025
Skills
Customer engagement
Professional networking
Sales techniques
Brand awareness
Online platforms
Inventory management
Promotions
Competitor analysis
Shipping
Cash register management
Multitasking
Excellent communication
Time management abilities
Relationship building
Active listening
Self motivation
Problem-solving abilities
Teamwork and collaboration
Team collaboration
Effective communication
Decision-making
Problem-solving
Adaptability and flexibility
Timeline
Sales Associate
Leroy Merlin
08.2019 - 03.2021
Sales Associate
Gelmar
04.2014 - 07.2019
Master of Business Administration -
Wits
Digital Marketing - Digital Marketing
Iq Academy
Seller Relation and Retail Media Specialist
Leroy Merlin
2024 - Current
Sales Manager
Leroy Merlin
2021 - 01.2024