Problem solving
Patience Nomachule Nyakaza
Human Resource Administrator
Cape Town,WC
Summary
Accomplished Human Resources Administrator with a proven track record at Capfin, adept in personnel file management and enhancing employee satisfaction. Skilled in document management and resolving customer complaints with empathy, significantly improving loyalty and operational efficiency. Demonstrates exceptional human resource management and active listening, ensuring confidentiality and fostering positive workplace relations.
Overview
14
14
years of professional experience
Work History
Human Resources Administrator
Capfin
03.2022 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Answered employee inquiries regarding health benefits and 401k options.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Customer Service Representative
Capfin SA
02.2011 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
National Diploma - Human Resources Management
University of South Africa
South Africa 04.2001 -
Skills
Personnel file management
Human Resource Management
Document Management
Employment Record Verification
Software
Team work and collaboration abilities
Attention to detail
Timeline
Human Resources Administrator
Capfin
03.2022 - Current
Customer Service Representative
Capfin SA
02.2011 - 03.2022
National Diploma - Human Resources Management
University of South Africa
04.2001 -
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