Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Palesa  Seleka

Palesa Seleka

Johannesburg ,GP

Summary

Adept at elevating brand visibility, I leveraged targeted marketing strategies at Sun International, significantly enhancing customer engagement. My knack for creating compelling visual merchandising and my fluency in English and Sesotho have been pivotal in delivering exceptional customer support. Skilled in problem-solving and interpersonal communication, I excel in transforming customer inquiries into sales opportunities.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Contact Centre Agent

Sun International
03.2024 - Current
  • Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events
  • Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
  • Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
  • Developed creative displays and signage to draw customers to products.

Brand Promoter

Jacaranda FM
04.2021 - 10.2022
  • Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events
  • Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
  • Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
  • Developed creative displays and signage to draw customers to products.

Education

High School Diploma -

Roosevelt High School
Franklin Roosevelt Park
12.2022

Skills

  • Data entry
  • Resolving issues
  • Answering questions
  • Communicating with clients
  • Interpersonal skills
  • Training experience
  • Inbound phone calls
  • Product knowledge
  • Customer support
  • Verbal and written communication
  • Customer communications
  • Call control
  • FLUENT IN English and Sesotho
  • Product upselling
  • Teamwork
  • Problem-solving

Languages

English
Upper intermediate (B2)
Sesotho
Upper intermediate (B2)
Afrikaans
Elementary (A2)
Setswana
Intermediate (B1)

Timeline

Contact Centre Agent

Sun International
03.2024 - Current

Brand Promoter

Jacaranda FM
04.2021 - 10.2022

High School Diploma -

Roosevelt High School
Palesa Seleka