Mamabudusha Winnie Masekwameng
Manager
Brakpan
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Sun International
Brakpan
07.2017 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Monitored expenditures to mitigate risk of overages.
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Prepared annual budgets with controls to prevent overages.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Guest Service Manager
Tsogo Sun
Johannesburg
10.2015 - 10.2016
- Liaised between guests and theme park management, relaying information, promotions and issues.
- Attended to customer needs, responding to questions, complaints and escalations.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Oversaw day-to-day operations of ticketing system with 21 employees.
- Booked large groups for theme park excursions, providing best available entry and rides rates.
- Participated in financial activities such as setting entry rates, reporting daily footfall and gate takings.
- Increased customer satisfaction by resolving issues.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained and troubleshot theme park property management systems.
Assistant Manager
Sun International
Brakpan
07.1996 - 07.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Compiled financial data to comply with budget.
Bank Clerk
Trust Bank
Pretoria
01.1994 - 06.1996
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Prepared, sorted and distributed credit reports to appropriate managers.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Bachelor of Commerce - Business Management, Finance, Travel And Tourism
University of South Africa
Pretoria 02.2018 - 04.2022
No Degree - Operations Management
Wits Digital Campus
Johannesburg 04.2001 -
No Degree - Matric
Lehlabile High School
Pretoria, South Africa 04.2001 -
Skills
Strategic planning
Staff Management
Policies and procedures
Key Performance Indicators
Verbal and written communication
Operations management
Financial Management
Timeline
Bachelor of Commerce - Business Management, Finance, Travel And Tourism
University of South Africa
02.2018 - 04.2022
Manager
Sun International
07.2017 - Current
Guest Service Manager
Tsogo Sun
10.2015 - 10.2016
No Degree - Operations Management
Wits Digital Campus
04.2001 -
No Degree - Matric
Lehlabile High School
04.2001 -
Assistant Manager
Sun International
07.1996 - 07.2014
Bank Clerk
Trust Bank
01.1994 - 06.1996