Zama Nondumiso Mthethwa
Casino Cashier
Durban
Summary
Experienced Casino Cashier with 15 years at Sun International ,specializing in accurate cash handling ,compliance with gaming regulations, and providing exceptional customer service.Proven ability to manage high -volume transactions and ensure a seamless casino experience for guests.Eager to leverage my expertise in a cruise ship environment to contribute to a top-tier onboard casino operation.
Overview
16
16
years of professional experience
Work History
Cashiering Supervisor
Sun International
12.2020 - Current
Cashiering Supervisor
Sun International
12.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier
Sun International
07.2008 - 12.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Accounting
Masibumbane High School
Ulundi, South Africa 04.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Team Collaboration
Time Management
Decision-Making
Multitasking
Attention to Detail
Adaptability
Languages
English
Intermediate (B1)
isiZulu
Advanced (C1)
Timeline
Cashiering Supervisor
Sun International
12.2020 - Current
Cashiering Supervisor
Sun International
12.2020 - Current
Cashier
Sun International
07.2008 - 12.2020
No Degree - Accounting
Masibumbane High School
04.2001 -
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