Osman Mtshali
Admin
Pretoria
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Administrator
Bdcs
Pretoria
11.2022 - Current
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Established organized filing system that streamlined document retrieval and reduced misplaced files which improved filling time by 50%.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Warehouse Team Leader
Bdcs
Pretoria
11.2022 - Current
- Reduced order processing time by streamlining picking, packing, and shipping procedures for faster Returns delivery times.
- Supported continuous improvement initiatives by identifying areas of inefficiency and proposing practical solutions for improvement.
- Enhanced employee productivity through consistent coaching and performance evaluations.
- Collaborated with other department leaders to improve cross-functional communication and overall operational efficiency.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
- Team lead and reached target of 800 pallets processed for returns in two months instead of 300 pallets that was initially planned with only lean and mean team of 10.
Fleet Coordinator
Bdcs
Pretoria
11.2022 - Current
- Reduced vehicle downtime by establishing relationships with reliable repair vendors.
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Managed fleet inventory and streamlined vehicle allocation processes for optimal usage.
- Coordinated insurance claims management, minimizing costs associated with accidents or other incidents involving company vehicles.
Driver Call Center
Bdcs
Pretoria
11.2022 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Streamlined call flow processes for more efficient response times and increased productivity.
Front of House Manager
Panarottis
Pretoria
01.2012 - 09.2014
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Championed a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
Education
N4 Electrical - Electrical Engineering, South Africa
Tshwane North College
Pretoria, South Africa 04.2001 -
Cat 3 - Electrical Engineering
Dinyane
Pretoria 04.2001 -
Grade 12 Undergraduate Certificate -
Grade 12
Thomas Nhlabathi 04.2001 -
Skills
Project Coordination
Employee Supervision
Presentation Creation
Staff Management
Team Building and Leadership
MS Office
Technical Support
Mobile App Development
Machine learning basics
Working with programable boards IOT, Arduino, etc
Timeline
Administrator
Bdcs
11.2022 - Current
Warehouse Team Leader
Bdcs
11.2022 - Current
Fleet Coordinator
Bdcs
11.2022 - Current
Driver Call Center
Bdcs
11.2022 - Current
Front of House Manager
Panarottis
01.2012 - 09.2014
N4 Electrical - Electrical Engineering, South Africa
Tshwane North College
04.2001 -
Cat 3 - Electrical Engineering
Dinyane
04.2001 -
Grade 12 Undergraduate Certificate -
Grade 12
04.2001 -