Ntsako Aurelia Khosa
Midrand
Summary
Strategic IT Project and Programme Manager with 15 years’ experience delivering complex projects across diverse sectors including ERP, fintech, and digital transformation. Skilled in managing full project lifecycles and fostering strong relationships with stakeholders to drive value and growth. Demonstrates exceptional organisational capability, effectively handling multiple projects in fast-paced environments while communicating clear recommendations to executive teams.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Programme Manager
Ulwembu Business Solutions
12.2025 - Current
- Managed end-to-end programme management of the Tshwane eHealth Implementation Project, overseeing planning, rollout, and stabilization of the new system across 24 clinics within the Pretoria/Tshwane region.
- Developed eHealth rollout roadmap, including POC, prioritising three major clinics and phased deployment across 24 clinics.
- Leading the PMO function of defining milestones, tracking progress, managing the critical path, and reporting to sponsors, steering committees, and City of Tshwane stakeholders.
- Designed and maintained project organogram, clarifying roles across clinical, IT, vendor, and change management teams, managing 28 resources including BAs, DevOps team, change management, training, service desk, testers, clinical nurses, and SMEs.
- Overseeing RX-to-eHealth data migration planning and execution, including scoping, mapping, data cleaning, ETL, testing/UAT, and cutover for each clinic.
- Defining and monitoring key dependencies: data migration from RX to the new eHealth server, equipment delivery, connectivity, and training venue and equipment readiness.
- Coordinating with DBAs, vendors and IT to ensure data quality, backups, validation, and minimal downtime at go-live.
- Ensuring system stability and readiness (UAT completion, defect resolution, rollback planning) before each clinic activation.
- Managing and directing the Change Manager’s work: impact assessments, stakeholder analysis, communication strategy, resistance management, and monitoring across clinics.
- Facilitated change ownership at clinic level through super users and change champions from CoT and Ulwembu, providing coaching, conducting site visits, and establishing feedback loops.
- Developing and maintaining detailed implementation, including preparation, Data Migration, Process Mapping, training, go-lives, hyper care.
- Managing on-the-day operations (issue triage, escalation, uptime and adoption metrics, manual fallback processes) and ensuring post-go-live stabilization.
- Stabilization phases for the four priority clinics.
- Integrating support and operational dependencies (ICT, vendors, clinic management, training providers, change champions) into the master plan and risk framework.
- Designing and approving training schedules and curricula for front desk, clinical, and pharmacy users across all clinics.
- Leading lessons-learned and optimization cycles to refine the model for subsequent clinics.
- Managed the end-to-end implementation of Oracle Fusion at Government Printing Works, migrating from Microsoft Dynamics AX.
Digital Transformation and Strategy Programme Manager
South African Bureau of Standards (SABS)
12.2024 - 12.2025
- Drive digital transformation programmes that modernise processes, systems, and customer experiences in line with strategic objectives.
- Ensure digital initiatives (e.g. new platforms, automation, data solutions) are delivered on time, within budget, and deliver tangible business value.
- Executed delivery of internal and strategic SABS projects, ensuring adherence to budget, timelines, and quality specifications.
- Includes acquiring resources and coordinating the efforts of the delivery team towards realising the project’s objective and outputs as well as the Digital transformation roadmap and business cases for priority initiatives.
- Core Projects: Digital Transformation Maturity Assessment, Business Processes and Mapping Programme, ERP Feasibility and Implementation Project – Oracle Fusion.
- Define project objectives in support of business requirements as stipulated in the project justification proposal with supporting project benefit measurements.
- Manage Vendors, Customers, SLA and Contract Management.
- Manage vendors and partners, negotiate contracts, and ensure external deliveries align with internal standards and strategy.
- Oversee selection, implementation, and integration of digital platforms (e.g. cloud, ERP, CRM, analytics, workflow and automation tools).
- Designed and managed project control mechanisms to effectively track progress against the approved project management plan.
- Monitored KPIs and benefits realisation to track performance and inform continuous improvement initiatives.
- Ensure effective implementation, management, monitoring of the project costs and mitigate and report on any variances.
- Acquiring approval of the project management plan which includes all areas required to manage the various project phases.
- Ensure that the project management plan is within the parameters of the approved project justification parameters.
- Government Agency
Programme Manager
First National Bank (FNB)
03.2024 - 12.2024
- Managed the payments portfolio programmes of FNB, ensuring compliance with the National Performed banking operations including transactions and customer service Act, including PayShap and Disputes.
- Developed integrated risk management, governance, and compliance frameworks to enhance operational efficiency and mitigate risks.
- Develop and advise on appropriate change strategies in alignment with project requirements that support overall business strategy.
- Develop tactical strategy and delivery plans in support of functional strategic objectives in partnership with leadership.
- Manage teams in areas of responsibility in delivery against performance targets and achievement of wider human capital objectives.
- Demonstrate leadership behavior through personal involvement, commitment and dedication in support of FNB’s values.
- Established mutually beneficial relationships with stakeholders to foster collaboration and drive innovative practice solutions.
- Compile reports that track progress and guide businesses to make informed decisions.
- Draw up a budget aligned to tactical delivery plans, monitor effectiveness and report on variances.
- Designed and delivered customer service solutions and systems aligned to FNB’s values and service standards, enhancing customer satisfaction and brand loyalty.
- Identify and participate in activities that are appropriate for own development as a life-long learner.
- Banking
Programme Manager
Vodacom
05.2023 - 02.2024
- Managed demand, concept, execution, and delivery of strategic programmes to align with organisational goals.
- Expedited Vodacom's business, commercial, and technical outcomes through application of Agile Solution Train processes.
- Facilitate business outcomes by participating in and shaping the Lean-Agile transformation, coaching leaders, teams, and Scrum Masters in the new processes and mindsets, while solving business problems.
- Drive adoption and adapting SAFe to the organisation, while focusing on business solutions and commercial outcomes.
- Priorities and plan program delivery as part of the Agile Release Train (ART).
- Plan and execute value delivery through multiple tribes and across customer journeys.
- Organize, run, and facilitate the Program Increment (PI) Planning and facilitate the Release Management forum.
- Establish program-level cadence and drive program-level ceremonies.
- Inspect and Adapt Workshops and retrospectives.
- Escalate Solution Train impediments, manage risk, help assure value delivery and benefits realization, and help drive continuous improvement to ensure successful training and epic outcomes.
- Facilitated adaptation and standardisation of practices, documenting processes to enhance demand and delivery capability.
- Guide the team, including facilitating program-level processes and execution and growing the methodology at the program level (yet still allowing the team to self-organize).
- Define the agile capability, Plan and obtain resources and tools.
- Assist in the creation of virtual, BU-aligned squads.
- Provide release plans that offer realistic means of achieving commitments.
- Participate in the effective shaping of the business demand operating models.
- Provide a consultative role to Business Analysts and provide support in the requirements elicitation process.
- Establish and communicate the annual calendars for iterations and Programme increment cadence.
- Supported Product Owners with various requirements gathering and scrum activities.
- Worked in telecommunications sector, managing customer relations and service delivery.
Manager and Head of Project Management/Delivery Office
Ampath Laboratories
09.2022 - 04.2023
- Established Ampath’s first Project Office, implementing and embedding best-practice IT project management across the organisation.
- Lead and manage all elements of Project Management Governance and Assurance.
- As Project Office Manager, I developed formal methodologies to define key project performance metrics, optimise resource allocation, and assign projects to project managers, business analysts, Application Owners and Testers.
- This included defining and documenting the project management framework, governance structures, and end-to-end lifecycle processes to ensure that projects were delivered on time, within budget, and that change initiatives realised their intended business benefits.
- Portfolio management, supporting change management, benefits realization, and project interfaces.
- Monitored health metrics
- Reviewed and interpreted project status reports, change requests, and requirements documentation to enable timely project delivery and enhance organisation’s project management maturity.
- Assessed project status reports, change requests, and requirements documentation to ensure smooth project progression.
- Assessed project staffing needs and recruited additional staff or consultants.
- Communicated and managed project expectations to project managers, owners, sponsors, team members, and other stakeholders in a clear and concise fashion.
- Communicated project management standards and techniques to the appropriate training staff.
- Defined project success criteria and disseminated them to involved parties throughout project lifecycle.
- Determined frequency and content of status reports from project managers, analysed results, and addressed problem areas to mitigate project risks.
- Conducted project postmortems and developed recommendations report to highlight successful and unsuccessful project elements for future improvement.
- Development of all IT projects within the PMO portfolio from beginning to end.
Senior Project Manager
BCX / Telkom
08.2019 - 08.2022
- Managed and delivered the national network upgrade project at South African Post Office to modernise its infrastructure, improve service speeds, and support its digital transformation strategy.
- Upgraded and commissioned new equipment at 97% (1,270) of 1,329 sites, achieving total contract value of R983 000 000.00 with 99% revenue realisation in FY 21/22.
- The project replaced outdated infrastructure with new, faster connectivity, significantly reducing transaction times at service counters.
- Facilitated Steerco sessions with executives and SAPO stakeholders to align project objectives with organisational goals.
- Oversaw telecom operations, ensuring reliability and quality of communication services across the network.
- Services Implemented are Wide Area Network (WAN) connectivity, SD-WAN overlay, LAN switching, Managed Wi-Fi, Internal network security, Internal DC network services, Cloud connectivity, Hosted PBX telephony, Unified monitoring, analytics and reporting, Full-service management (VOIP/SIP Trunk, APN/LTE, Wi-Fi, Managed Services; Internet).
- 1,270 out of 1,329 sites (Post Office) were fully commissioned, with the remaining 59 sites identified as needing alternative solutions due to extreme remote locations.
Senior Project Manager
Fujitsu
07.2018 - 07.2019
- Oversaw project management for implementation of Data Centre infrastructure upgrades and new builds, transitioning to new hosting environments.
- Managed IT projects following prince 2 methodology, ensuring alignment with organisational goals.
- Defined the project management strategy and approach.
- Planning, Monitoring, and directing the assigned project resource to best meet the project development objectives.
- Provided project support to Fujitsu clients, including municipalities in Gauteng, Limpopo, and EC, as well as Sizwe IT and Swazi Bank.
- Collaborated with the Municipality’s clients, local NGOs, government departments, and stakeholders to identify priority projects and facilitate implementation.
- Managed information and communications technology resources
Snr Project Manager
City of Johannesburg and City of Tshwane through Basix Group
04.2017 - 06.2018
- Managed large IT projects from definition phases through to successful delivery, with an average project size of £22 million.
- Managed City of Johannesburg ICT services, including JMPD fiber installation, surveillance infrastructure upgrades, cities biometrics infrastructure, broadband, BRT network build, and software development/upgrades.
- Managed ICT, fiber, and broadband projects for City of Tshwane, ensuring alignment with strategic goals and community needs.
- Manage all projects and maintenance requirements pertinent to the existing and future projects and maintenance of contracts in the Pretoria region under the BRT (Bus Route Transit).
- Managing ICT capital and operational projects through the defined project lifecycle for Planning & Implementation.
- Development, Upgrading and management of all preventative planned maintenance schedules and resources for the project/ Company.
- Maintenance and management of assets with a combined value of approximately £600 million.
- Coordinated ICT initiatives for municipality, enhancing service delivery and operational efficiency.
- Assists with the deployment of IT Project Delivery.
- Managing the Inventory, Stock and Project Assets.
Digital Project Manager
Tracker SA
06.2015 - 03.2017
- Managed digital, application and software development and upgrade projects from concept to completion.
- Launched projects to market, directing and organising project activities for successful execution.
- Facilitated Scrum sprints to run smoothly and completed all project phases within deadlines.
- Run daily scrums, Grooming and Sprints planning (Weekly and Monthly).
- Identifying project stakeholders and formally launching new project assignments.
- Established project teams and developed communication charts and templates for effective collaboration.
- Compiled project plans and secured stakeholder approvals to ensure alignment and project success.
- Communicate project status to all stakeholders on a daily and weekly basis.
- Business case development and requirements gathering.
- These projects ranged from web applications and website launches to advertising campaigns.
- Oversaw security measures, insurance policies, and technology integration.
IT Analyst and Project Management
Caterpillar Inc.
12.2012 - 05.2015
- Acted as primary customer interface for service delivery and support, procurement, and execution of full-cycle development projects, ensuring alignment with customer needs.
- Managed the implementation of SAP eWMS, migrating from AS400.
- Trained users on SAP EWM/WMS functionalities to enhance operational efficiency.
- Managed system and network infrastructure of Johannesburg Distribution Centre and supporting facilities, collaborating closely with GIS Grim Bergen team to ensure operational stability.
- Ensured that the IT infrastructure remained stable, available, and fully integrated with customers’ databases and mainframe environments.
- Responsible for providing direction, setting standards, maintaining, and supporting distributed ICT Infrastructure.
- Actively coordinated IT projects.
- Provide support with the development, implementation, and coordination of Service Delivery with priority to Operations.
- Set up all meetings to provide executives with status updates on the progress of the project.
- Manage and maintain the functioning of the warehouse management system (WMS) across various operations (Inbound, Outbound, Loading, Transport, Dealer Services and Reman) in line with the respective operational requirements and nine phases of project methodologies.
- Trained users on SAP EWM/WMS functionalities to enhance operational efficiency..
- Oversaw manufacturing, transport logistics, and mining operations to ensure seamless workflow.
EPMO Project Manager
Vodacom
04.2010 - 11.2012
- Accountable for planning and managing all aspects of Enterprise Customer Engagement process from Solution Design to Proposal and delivery of Large-Sized/Complex Projects (revenue R10m to R100m).
- Held ultimate end-to-end responsibility for delivering Enterprise Customers’ solutions and managing associated timelines, milestones, KPIs, and SLAs.
- Manage all stages of the project cycle for Enterprise Customers within agreed time, quality, and budget plan.
- Manage the identification and mitigation of risks, issues and dependencies for each project and ensure delivery.
- Achieve 100% performance on all project milestones and KPIs (Time, Quality and Budget).
- Lead and manage escalations/critical tasks and ensure delivery as per the requirements.
- Manage Planning for Enterprise Customer solutions covering Fixed/Mobile and Managed Services.
- Acting as the SPOC between Enterprise Customers and the various VF teams during the “Build” phase (from contract signature to customer acceptance).
- Delivered Apple project deploying 10x 8 Gig MTB Teraco Isando with redundancy at 130k p/m per link.
- Maintain and update a database of project-related documents.
- Coordinated ICT telecommunications projects
Education
B.com Project Management NQF 7 - Project Management
Mancosa
Pretoria07-2026
Postgraduate Honours Diploma in Programme Management NQF 8 - Project Management
Cranefield’s College
Pretoria07-2026
Advanced Diploma in Project Management NQF 7 -
Cranefield’s College
Pretoria01-2024
Generic Management Certificate NQF 5 -
Synergy Transformation Solutions
01-2022
Diploma in Project Management -
Varsity College - Midrand
01-2012
Diploma in IT Networking NQF 6 -
Varsity College - Sandton
01-2012
Matric -
City College
Pretoria01-2004
Certification
- PMP, Project Management Institute, 2026-01-01, Future Planned
- Certificate in MS Project 2013 Advanced, Torque IT, 2016-01-01, 2016-12-31, Completed
- Prince 2 Certification (Prince 2 Foundation), Accutech, 2016-01-01, 2016-12-31, Completed
- My SQL Databases 2012, Learn Fast – East Rand, 2014-01-01, 2014-12-31, Completed
- Certificate in MS Project 2013, Torque IT, 2016-01-01, 2016-12-31, Completed
Custom
- Tech and Comms Vice President, PMI South Africa Chapter, 2023-05-01, Current
- Member, South African Statistic Council, 2022-03-01, Current
Personal Information
- Available: Negotiable
- Ethnicity: Black
Timeline
Programme Manager
Ulwembu Business Solutions
12.2025 - Current
Digital Transformation and Strategy Programme Manager
South African Bureau of Standards (SABS)
12.2024 - 12.2025
Programme Manager
First National Bank (FNB)
03.2024 - 12.2024
Programme Manager
Vodacom
05.2023 - 02.2024
Manager and Head of Project Management/Delivery Office
Ampath Laboratories
09.2022 - 04.2023
Senior Project Manager
BCX / Telkom
08.2019 - 08.2022
Senior Project Manager
Fujitsu
07.2018 - 07.2019
Snr Project Manager
City of Johannesburg and City of Tshwane through Basix Group
04.2017 - 06.2018
Digital Project Manager
Tracker SA
06.2015 - 03.2017
IT Analyst and Project Management
Caterpillar Inc.
12.2012 - 05.2015
EPMO Project Manager
Vodacom
04.2010 - 11.2012
B.com Project Management NQF 7 - Project Management
Mancosa
Postgraduate Honours Diploma in Programme Management NQF 8 - Project Management
Cranefield’s College
Advanced Diploma in Project Management NQF 7 -
Cranefield’s College
Generic Management Certificate NQF 5 -
Synergy Transformation Solutions
Diploma in Project Management -
Varsity College - Midrand
Diploma in IT Networking NQF 6 -
Varsity College - Sandton
Matric -
City College