Ntombomzi Mosoane
Admin/Data Capturer
Pretoria
Summary
Polite and professional Admin/Data Capturer successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
2024
2024
years of professional experience
3
3
Languages
Work History
Call Canter Consultant
Liquitech
05.2023 - 12.2023
- Enhanced customer satisfaction by effectively resolving complex issues and providing exceptional service.
- Reduced average call duration while maintaining high-quality interactions through effective listening and problem-solving skills.
Junior Area Category Manager Intern
HP
10.2020 - 09.2022
- Partnered with buyers to develop category-appropriate order frequency for spend under management.
- Monitored industry trends to identify new business opportunities and emerging product categories for expansion.
- Enhanced supplier relationships through regular communication and collaborative problem-solving efforts.
Till Operator
Woolworths Food
07.2017 - 09.2020
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Fashion Merchandiser
House of Monatic
01.2016 - 07.2016
- Coordinated with design team on product development, ensuring alignment with market trends and customer preferences.
- Reduced markdowns through strategic planning of clearance sales events and timely rotation of merchandise assortments.
- Developed strong relationships with vendors, ensuring timely delivery of merchandise and achieving cost savings.
Co-Op Packaging Technologist Intern
Woolworths Head Office
01.2015 - 07.2015
- Demonstrated attention to details by approving samples to ensure quality standards were met.
- Collaborated with Buyer Assistance to select appropriate packaging, aligning with product and brand requirements.
- Actively participated in design brief forum meetings, contributing to the development and refinement of product concept.
Admin/Data Capturer
Mynet
2024 - 2025
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
Education
Higher Certificate - Project Management
Da Vinci Institute
Johannesburg 12.2022
National Certificate - Business Analysis
Gijima
Midrand12.2021
National Diploma - Clothing Management
Cape Peninsula University of Technology
Cape Town 07.2015
Skills
Computer skills
Call handling
Call center customer service
Data entry
Confidentiality and Discretion
Product knowledge
Verbal and written communication
Payment processing
Active Listener
Proactivity and Problem solving
References
Manager Mynet - Rea, cell:0739162507
Head Manager Mynet-Charl, cell:0741946664
Trainee Manager Liquitech- Ntokozo, cell:0737891348
Manager HP-Siyanda, cell:0836169680
Junior Manager HP-Sifiso, cell:0727387022/0682386510
Timeline
Call Canter Consultant
Liquitech
05.2023 - 12.2023
Junior Area Category Manager Intern
HP
10.2020 - 09.2022
Till Operator
Woolworths Food
07.2017 - 09.2020
Assistant Fashion Merchandiser
House of Monatic
01.2016 - 07.2016
Co-Op Packaging Technologist Intern
Woolworths Head Office
01.2015 - 07.2015
Admin/Data Capturer
Mynet
2024 - 2025
Higher Certificate - Project Management
Da Vinci Institute
National Certificate - Business Analysis
Gijima
National Diploma - Clothing Management
Cape Peninsula University of Technology