RETHABILE EDITH KHANYE
Call Centre Consultant
Midrand,
Summary
I am a hardworking, vibrant, reliable, motivated, passionate, organized, dependable, dedicated, and enthusiastic call centre consultant with 5 years of experience boosting sales and customer loyalty through individualized service. Having worked in the call centre industry has taught me the importance of customer loyalty and being resourceful expert at learning customer needs. My confidence and communication skills have improved tremendously over the years. I am an active team player for I believe one drop of water cannot save the planet but plenty of drops. My ability to adjust to any new environment or challenge makes me a unique individual and to be committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales as well as having an excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Call Centre Consultant
Netflorist (Pty) Ltd
Midrand
05.2018 - Current
- Handled -+60 calls per day to address customer inquiries and concerns on a busy day more than 80; always demonstrated respect, friendliness and willingness to help wherever needed.
- Create profiles and do customer retailing and placing orders on their behalf if they experiencing complications and follow up with the client with regards to their different queries.
- Used critical thinking to break down problems, evaluate solutions and make decisions, correctly identify the root of the issue through full investigation to provide accurate and relevant information and offer correct resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns in order to provide excellent, friendly and efficient/exceptional service.
- Used effective troubleshooting and proper resources.
- Maintained energy and enthusiasm in fast-paced environment also worked within applicable standards, policies and regulatory guidelines(ZTP) to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time also maintained energy and enthusiasm in fast-paced environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees and collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
Driver Contact Centre Agent
Netflorist Pty Ltd
Midrand
05.2018 - Current
- Handled -+55 calls per day to assist drivers when they cannot reach clients when at addresses on a busy day more than 80; always demonstrated respect, friendliness and willingness to help wherever needed.
- Try by all means to ensure that we reach the recipient, call senders to ask for alternatives.
- Make sure that most orders are successfully delivered as possible.
- Re-schedule deliveries if we could not reach either of the clients.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service also participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Diploma In Information Technology - Systems Development
Richfield Graduate Instate of Technology
Johannesburg 03.2018 - 12.2021
Skills
Communicate with empathy & liaise
undefinedCertification
National Senior Certificate
References
NETFLORIST
1. Lerato Tshwaela(Call Centre Manager)
+27 66 102 2222
2. Linden Jacobs(Former DCC Supervisor)
+27 67 176 3911
3. Mecala Swarts(Call Centre & DCC Agent)
+27 83 981 1859
I HOPE YOU WILL FIND MY APPLICATION FAVOURABLE.
Timeline
Diploma In Information Technology
05-2022
Best All Rounder in Call Centre
10-2021
Most Improved Driver Contact Centre Agent
02-2021
Call Centre Consultant
Netflorist (Pty) Ltd
05.2018 - Current
Driver Contact Centre Agent
Netflorist Pty Ltd
05.2018 - Current
Diploma In Information Technology - Systems Development
Richfield Graduate Instate of Technology
03.2018 - 12.2021
National Senior Certificate
12-2017
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