Theodore Dibakoane

I AM THAT NUMBER 1 EMPLOYEE FOR YOUR ORGANISATION WITH EXCELLENT COMMUNICATION & COMPUTER SKILLZ

• Call Centre Agent, Obtain client information by answering telephone calls, interviewing clients; verifying information, Determine eligibility by comparing client information to requirements, Establish policies by entering client information; confirming pricing, Inform clients by explaining procedures; answering questions; providing information., Maintain and improve quality results by adhering to standards & guidelines; recommending improved procedures., Update job knowledge by studying new product descriptions., Accomplish sales and organization mission by completing related results as needed., 2015 to 2017, Brooklyn City College
• Call Centre Consultant/Marketing Consultant, Manage large amounts of inbound & outbound calls in a timely manner, Following communication "scripts" when handling different topics., Identifying customer's needs, clarify information, research every issue & providing solutions and/or alternatives, Seize opportunities to upsell products when they arise, Build sustainable relationships & engage customers by taking the extra mile., Frequently attend educational seminars to improve knowledge and Performance., Keep records of all conversation in our call centre database in a comprehensive way., Meet personal/team qualitative & quantitative targets., 2017 till to date, Planet Fitness
• Sales Executive, Maintain and expand new and existing customer base, Supervise flexi timers, Faxing, photocopying, filing and typing, Ensure that targets are achieved, Manage and update shop financial expenditure, Attend to customer queries and complaints, 2009 to 2013, Verimark Pty Ltd
• Call Centre Sales Consultant, Prepare and type reports and submissions, Handle high volume calls, Ensure targets are achieved, Attend to customer queries and complaints, Sell additional services by recognizing opportunities to up-sell accounts, explain new features, Provide clients with product & service information, Follow up customer calls where necessary, 2013 to 2014(contract), Dental4life Insurance
• Membership Advisor, Handle customer inquiries telephonically and by email, Professionally advice prospective clients on their health and fitness, Prescribe the correct membership option in relation to client's needs, Finding prospects and making appointments, Basic sales related administration, Presenting planet fitness services & offering, Reaching daily, weekly and monthly targets, Generating own leads/Cold calling, 2014 to 2015, Journey Cars

• ID Number: 7907155890089
• Date of Birth: 07/15/1979
• Gender: Male
• Nationality: South African
• Driving License: Code 10

• Ms Juliana Prinsloo, Planet Fitness, 011 327 1808
• Mr Sybrand Pelser, Journey Cars, 011 100 8080
• Mr. Pierre Kroch, Dental4Life Insurance, 087 980 3366/079 896 7092
• Ms Celeste Lorenzo, Verimark Pty Ltd, 011699 8000
• Mr Thabo Molepo, Brooklyn City College, 087 151 0188/081 893 9510