Melissa Modi
Learning And Development Consultant
Cape Town,WC
Summary
Learning and Development expert equipped to drive impactful training solutions. Proven track record in enhancing organizational performance through effective program design and delivery. Strong focus on team collaboration, adaptability, and achieving results. Skilled in instructional design, curriculum development, and performance analysis. Trusted team player who thrives in dynamic environments.
Overview
13
13
years of professional experience
7
7
Languages
Work History
Learning and Development Consultant
Glacier by Sanlam
07.2018 - Current
- Design, develop, and deliver engaging and effective training programs that enhance employee skills and drive business results.
- Collaborate with stakeholders to identify training needs and develop customized learning solutions.
- Facilitate learning experiences through a variety of methods (e.g., instructor-led training, e-learning, workshops).
- Champion change management initiatives and support employee development throughout organizational transitions.
- Evaluate training programs and implement continuous improvements based on data analysis and participant feedback.
- Stay current on industry best practices in adult learning and instructional design.
- Create, modify and maintain learning and development content in the
corporate Learning Management System (LMS)
Learning and Development Facilitator
WONGA
03.2013 - 07.2018
- Design, develop, and deliver engaging training programs on collections regulations, communication skills, and best practices.
- Facilitate training sessions using a variety of instructional methods (role-playing, simulations, case studies).
- Create and maintain training materials (manuals, presentations, e-learning modules).
- Conduct needs assessments and develop targeted training solutions to address performance gaps.
- Evaluate training effectiveness and implement improvements based on data analysis and participant feedback.
- Stay current on industry regulations and best practices in debt collection.
- Coach and mentor collections representatives on performance and compliance.
- Collaborate with collections management to identify and address training needs.
- Create, modify and maintain learning and development content in the
corporate Learning Management System (LMS)
Quality Assurance Coordinator
Tenacity, Inc.
02.2012 - 11.2013
- Conduct regular quality monitoring audits of customer interactions.
- Analyze call recordings to identify areas for improvement in customer service, collections strategies, and agent performance.
- Draft reports on quality verification activity outcomes and present findings to decision-makers.
- Develop and deliver training materials to educate staff on quality standards.
- Provide feedback and coaching to agents on their performance.
- Collaborate with training departments to address identified quality gaps.
- Stay current on industry regulations and best practices in debt collection.
- Maintain accurate records of all quality monitoring activities.
Education
Bachelor of Commerce in Human Resource Management - Human Resources Management
MANCOSA
Newlands, South Africa 04.2001 -
Diploma - ND:ODETDP
OMNI
Rondebosch, South Africa 04.2001 -
Certificate - Adult Education - Design And Develop Training
OMNI
Rondebosch, South Africa 04.2001 -
Certificate - Conduct Assessments
Exec Coach
Cape Town, South Africa 04.2001 -
Certificate - Facilitation Using A Variety of Methodologies
Exec Coach
Cape Town 04.2001 -
High School Diploma -
Gardens Commercial High School
Cape Town, South Africa 04.2001 -
Skills
Strategic Thinking & Planning: Ability to align learning initiatives with broader business objectives and the client's people plan
Strategic thinking and problem-solving skills: to identify and address training needs
Communication & Interpersonal Skills: Excellent written and verbal communication skills to effectively interact with stakeholders at all levels
Strong interpersonal and relationship-building skills: to build rapport with clients and colleagues
Active listening and consultative skills: to understand and address client needs
Project Management: Ability to manage multiple projects and deadlines effectively
Instructional Design: Knowledge of adult learning principles and instructional design methodologiesAbility to develop engaging and effective training materials (eg, presentations, workshops, e-learning modules)
Facilitation & Training Delivery: Excellent facilitation and presentation skills to deliver engaging and impactful training sessions (Over 10 years experience)
Collaboration & Teamwork: Ability to work effectively in a team environment and collaborate with stakeholders across different departments
Client Relationship Management: Ability to build and maintain strong client relationships and provide excellent customer service
Adaptability & Flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment
Collecting recipes I never try!
I love buying recipe books, or saving video and recipes I even create folders but I never try any - its a problem :)
Timeline
Learning and Development Consultant
Glacier by Sanlam
07.2018 - Current
Learning and Development Facilitator
WONGA
03.2013 - 07.2018
Quality Assurance Coordinator
Tenacity, Inc.
02.2012 - 11.2013
Bachelor of Commerce in Human Resource Management - Human Resources Management
MANCOSA
04.2001 -
Diploma - ND:ODETDP
OMNI
04.2001 -
Certificate - Adult Education - Design And Develop Training
OMNI
04.2001 -
Certificate - Conduct Assessments
Exec Coach
04.2001 -
Certificate - Facilitation Using A Variety of Methodologies
Exec Coach
04.2001 -
High School Diploma -
Gardens Commercial High School
04.2001 -