Summary
Overview
Work History
Education
Skills
Collecting recipes I never try!
Timeline
Generic
Melissa Modi

Melissa Modi

Learning And Development Consultant
Cape Town,WC

Summary

Learning and Development expert equipped to drive impactful training solutions. Proven track record in enhancing organizational performance through effective program design and delivery. Strong focus on team collaboration, adaptability, and achieving results. Skilled in instructional design, curriculum development, and performance analysis. Trusted team player who thrives in dynamic environments.

Overview

13
13
years of professional experience
7
7
Languages

Work History

Learning and Development Consultant

Glacier by Sanlam
07.2018 - Current
  • Design, develop, and deliver engaging and effective training programs that enhance employee skills and drive business results.
  • Collaborate with stakeholders to identify training needs and develop customized learning solutions.
  • Facilitate learning experiences through a variety of methods (e.g., instructor-led training, e-learning, workshops).
  • Champion change management initiatives and support employee development throughout organizational transitions.
  • Evaluate training programs and implement continuous improvements based on data analysis and participant feedback.
  • Stay current on industry best practices in adult learning and instructional design.
  • Create, modify and maintain learning and development content in the
    corporate Learning Management System (LMS)

Learning and Development Facilitator

WONGA
03.2013 - 07.2018
  • Design, develop, and deliver engaging training programs on collections regulations, communication skills, and best practices.
  • Facilitate training sessions using a variety of instructional methods (role-playing, simulations, case studies).
  • Create and maintain training materials (manuals, presentations, e-learning modules).
  • Conduct needs assessments and develop targeted training solutions to address performance gaps.
  • Evaluate training effectiveness and implement improvements based on data analysis and participant feedback.
  • Stay current on industry regulations and best practices in debt collection.
  • Coach and mentor collections representatives on performance and compliance.
  • Collaborate with collections management to identify and address training needs.
  • Create, modify and maintain learning and development content in the
    corporate Learning Management System (LMS)

Quality Assurance Coordinator

Tenacity, Inc.
02.2012 - 11.2013
  • Conduct regular quality monitoring audits of customer interactions.
  • Analyze call recordings to identify areas for improvement in customer service, collections strategies, and agent performance.
  • Draft reports on quality verification activity outcomes and present findings to decision-makers.
  • Develop and deliver training materials to educate staff on quality standards.
  • Provide feedback and coaching to agents on their performance.
  • Collaborate with training departments to address identified quality gaps.
  • Stay current on industry regulations and best practices in debt collection.
  • Maintain accurate records of all quality monitoring activities.

Education

Bachelor of Commerce in Human Resource Management - Human Resources Management

MANCOSA
Newlands, South Africa
04.2001 -

Diploma - ND:ODETDP

OMNI
Rondebosch, South Africa
04.2001 -

Certificate - Adult Education - Design And Develop Training

OMNI
Rondebosch, South Africa
04.2001 -

Certificate - Conduct Assessments

Exec Coach
Cape Town, South Africa
04.2001 -

Certificate - Facilitation Using A Variety of Methodologies

Exec Coach
Cape Town
04.2001 -

High School Diploma -

Gardens Commercial High School
Cape Town, South Africa
04.2001 -

Skills

Strategic Thinking & Planning: Ability to align learning initiatives with broader business objectives and the client's people plan

Collecting recipes I never try!

I love buying recipe books, or saving video and recipes I even create folders but I never try any - its a problem :)

Timeline

Learning and Development Consultant

Glacier by Sanlam
07.2018 - Current

Learning and Development Facilitator

WONGA
03.2013 - 07.2018

Quality Assurance Coordinator

Tenacity, Inc.
02.2012 - 11.2013

Bachelor of Commerce in Human Resource Management - Human Resources Management

MANCOSA
04.2001 -

Diploma - ND:ODETDP

OMNI
04.2001 -

Certificate - Adult Education - Design And Develop Training

OMNI
04.2001 -

Certificate - Conduct Assessments

Exec Coach
04.2001 -

Certificate - Facilitation Using A Variety of Methodologies

Exec Coach
04.2001 -

High School Diploma -

Gardens Commercial High School
04.2001 -

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Melissa ModiLearning And Development Consultant