Itumeleng Gail Felix
Bloemfontein
Summary
Dedicated and compassionate professional with a diverse background in customer service, and technical proficiency. Possessing a high level of competency in communication, problem-solving, and time management. Experienced in maintaining cleanliness and hygiene as a Cleaner at The Clean Team and efficiently processing customer transactions as a Cashier at Game Mimosa. Previously employed as a Call Canter Agent at Ramothello and Tsotetsi Inc from March 2014 to May 2023, consistently demonstrating effective communication skills and problem-solving abilities. Recently completed the SheCodes Foundation Coding Workshop, specializing in HTML, CSS, and JavaScript. Additionally, completed certificates of End User Computing and PC Technician at ATTI College in 2009. Seeking a dynamic role that leverages my diverse skill set, technical acumen, and commitment to delivering high-quality service in a professional setting
Overview
11
11
years of professional experience
2
2
Languages
Work History
Call Canter Agent
Ramothello And Tsotetsi Inc
03.2014 - 05.2023
- Performed and met call handle standards in fast-paced call center environments.
- Documented information from callers to update records and keep notes current on issues.
- Communicated appropriate options to resolve issues and escalated higher-level problems to supervisor for immediate assistance.
Cashier
Game Mimosa Mall
08.2012 - 01.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helping over 50 people per day with transections.
Cleaner
Clean Team Service
02.2012 - 08.2012
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
Kaelang Secondary School
Bloemfontein 04.2001 -
Some College (No Degree) - PC Technician
ATTI Collage
Bloemfontein 04.2001 -
Some College (No Degree) - End User Computing
ATTI Collage
BloemfonteinSome College (No Degree) - Introduction To Coding
SheCodes Foundantion
OnlineSkills
Customer Service: Effective communication and problem-solving
undefinedTimeline
Call Canter Agent
Ramothello And Tsotetsi Inc
03.2014 - 05.2023
Cashier
Game Mimosa Mall
08.2012 - 01.2013
Cleaner
Clean Team Service
02.2012 - 08.2012
High School Diploma -
Kaelang Secondary School
04.2001 -
Some College (No Degree) - PC Technician
ATTI Collage
04.2001 -
Some College (No Degree) - End User Computing
ATTI Collage
Some College (No Degree) - Introduction To Coding
SheCodes Foundantion
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