Ntsako Phakula

• Respectful of Diversity: Ability to work in diverse environments, valuing different perspectives
• Reliability: Consistently dependable and meets expectations
• Resourcefulness: Ability to navigate challenges creatively and effectively
• Thoughtfulness: Considering the impacts of decisions on others and the environment
• Judgement: Ability to make well-considered decisions based on various factors and information

• Effective Written Communication: Ability to write clearly and professionally, both internally and externally (eg, emails, memos, reports)
• Effective Oral Communication: Skilled in verbal communication, conveying information clearly in meetings and one-on-one conversations
• Customer Relationship Management: Building and maintaining positive relationships with customers or stakeholders
• Demonstrated Experience in Communication: Engaging with customers or colleagues both in person and via telephone

• Leadership: Ability to guide and support team members, make decisions, and drive initiatives forward
• Team Collaboration: Working effectively with colleagues, sharing decision-making and prioritizing tasks to meet operational goals

• Research & Analytical Skills: Collecting data, conducting research, and providing solutions based on analysis

• Problem-Solving with Ambiguity: Analyzing complex problems involving multiple perspectives and unclear information
• Mathematical & Statistical Analysis: Applying mathematical and statistical tools for problem-solving and reporting

• Task Management: Managing multiple projects simultaneously and delivering ahead of deadlines
• Thoroughness: Ensuring attention to detail and completing tasks to the highest standards
• Office Equipment & Software: Proficiency in using office tools, maintaining equipment, and managing documents/data
• Records and Inventory Management: Understanding and implementing best practices in managing records and stock

• Help Desk: Providing support and resolving issues efficiently
• Customer Relationship Management: Maintaining positive, ongoing relationships with clients or stakeholders

• General Office Skills: Proficiency with standard office practices, procedures, and technology (eg, keyboards, correspondence software, report preparation)
• Regulations & Compliance: Knowledge of and adherence to relevant regulations, guidelines, and office procedures

Great Work Ethic: Demonstrates a strong commitment to producing quality work on time