Nqobile Mkatshwa
Benoni
Summary
Proven expertise in enhancing customer relationships and resolving complex issues, demonstrated during my tenure at Nedbank (NCC). Skilled in telemarketing and problem-solving, I significantly improved customer satisfaction. My background in fiber optics with S3N Consulting further showcases my adaptability and technical proficiency.
Overview
2
2
years of professional experience
Work History
Call Center Agent (Retentions)
Nedbank (NCC)
03.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Fiber Technician
S3N Consulting PTY (LTD)
03.2022 - 10.2022
- Streamlined communication between team members by providing clear instructions during fiber optic installation projects.
- Increased efficiency with proper use of specialized tools like fusion splicers, optical power meters, and OTDRs.
- Delivered reliable network connections through meticulous attention to detail during cable splicing processes.
- Adapted quickly to new technologies in the field, staying current with industry trends and best practices in fiber optics installation and maintenance.
- Completed installation projects within budget and timeline constraints by effectively planning and coordinating activities.
Education
Nated Electrical Engineering - Electrical Engineering
Lephalale FET College
Lephalale, South Africa 09.2021
Matric - Matric
Ashbury College
Crystal Park, Benoni 12.2018
Skills
Telemarketing expertise
Additional Information
License type Code 10(C1)
Hobbies
Listening to music and being a DJ
Playing soccer
Timeline
Call Center Agent (Retentions)
Nedbank (NCC)
03.2023 - 03.2024
Assistant Fiber Technician
S3N Consulting PTY (LTD)
03.2022 - 10.2022
Nated Electrical Engineering - Electrical Engineering
Lephalale FET College
Matric - Matric
Ashbury College
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