Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nontobeko Khoza

Sales
Durban

Summary

Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Knowledgeable Call Center Representative with experience assisting Industry customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Call Center Agent

Telkom
Durban
01.2022 - 12.2022
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Responded to customer requests for products, services and company information.
  • Addressed customer account discrepancies and concerns.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
  • Automated processes to manage remote network.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Entered customer information into customized computer system with Software to document and organize client records.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.

Sales Representative

MR Price
Durban
04.2019 - 10.2021
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Exceeded goals for new accounts in single sales cycle.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Revitalized product revenues to over $Amount in one year.

Food Service Assistant

Sodexo Southern Africa
Durban
01.2012 - 09.2017
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Offered information on menu items, garnishes and preparation methods to choosy guests.
  • Packaged and labeled Type products and orders for to-go counter and drive-through window.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Monitored food preparation and offered feedback on portion size and presentation.
  • Initiated, planned and executed process improvements to optimize food inventory levels.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Learned other teammates' work tasks to train as backup.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Prepared orders on trays for dine-in orders or in bags for takeout orders.

Education

Newlands East Secondary School
Durban
01.2004 - 12.2008

Skills

Call center operations

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Timeline

Call Center Agent

Telkom
01.2022 - 12.2022

Sales Representative

MR Price
04.2019 - 10.2021

Food Service Assistant

Sodexo Southern Africa
01.2012 - 09.2017

Newlands East Secondary School
01.2004 - 12.2008
Nontobeko Khoza Sales