Goitsemang Primrose Phekoyantwa
Administrative
Noordwyk
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Sale Administrative Officer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Call Center Agent
3Way Marketing
Ferndale
06.2022 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Automated processes to manage remote network.
- Promoted available products and services to customers during service, account management and order calls.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Administrative Officer
Bubblestone Engineering
Noordwyk
01.2019 - 06.2022
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
PERSONAL ASSISTANT
Fast Print
Pretoria
10.2017 - 10.2018
- Responded to emails and other correspondence to facilitate GB communication and enhance business processes
- Organized clients' homes prior to arrival home and performed house-sitting duties
- Maintained appropriate filing of personal and professional documentation
- Organized and attended meetings and compiled related documents and reports.
CASHIER
Romans Pizza
Pretoria
12.2016 - 03.2017
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Matric - Science
01.2015 - 11.2015
- Elected Representative Council of Learners in 2014
- Elected deputy president of RCL in 2015
- Elected to represent school district for consumer studies competition in year 2015
Bachelor of Public Administration - Commerce
03.2016 - 04.2021
Skills
Excellentundefined
Additional Information
Reference
- Fast Print- Carl E. Honu (Manager)
Contact No.- 082 834 3660
Carl@fastprint.co.za
- Romans Pizza
Contact No.- 012 321 7504
info@romanspizza.com
- Bubblestone Engineering- Nkwiita J. Tema (Manager)
Office line- 011 568 8367
Contact No.- 073 091 5863
tema@bubblestone.co.za
- 3Way Marketing - Ms Ellonor (Team Manager)
Office line- 011 447 7511
Contact No.- 063 828 8200
enquiries@3waygroup.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Agent - 3Way Marketing
06.2022 - 07.2022
Administrative Officer - Bubblestone Engineering
01.2019 - 06.2022
PERSONAL ASSISTANT - Fast Print
10.2017 - 10.2018
CASHIER - Romans Pizza
12.2016 - 03.2017
Rosebank Collage - Bachelor of Public Administration, Commerce
03.2016 - 04.2021
Rauwane Sepeng Secondary School - Matric, Science
01.2015 - 11.2015
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