Tamara Mooko
Phillipi East
Overview
3
3
years of professional experience
Work History
Call Center Agent
Teleperformance SA
Cape Town
09.2022 - 10.2023
- Assist customers directly to resolve issues and follow up when necessary
- Always ensuring that we are handling them in a timely manner
- Gather data, investigate and analyze queries, and evaluate other information alongside it to identify possible problem areas.
Contact Center Associate
Webhelp SA
Cape Town
09.2021 - 03.2022
- Establish customer requests and expectations, offering efficient and accurate resolution
- Manage multichannel interactions (e.g., voice, email, or chat) to ensure consistent customer experience
- Process payment information with high security and integrity
- Transfer calls/emails to the relevant team as per query.
Customer Service Representative
Amazon SA
Cape Town
10.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
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GOOD HOPE SEMINARY HIGH SCHOOL
01.2015 - 12 2020
Skills
Good analytical and planning skills
Good Accuracy and attention to details
Excellent problem analysis
Excellent judgement according to the situation
Leadership & Management Skills
Team player
COMPUTER LITERATE
MS Word ,Excel & PowerPoint
SAP Application System
CRM System
Persal System
Description
Proactively identify customer trends and issues to inform new process improvements and business decisions. Track orders, process refunds, provide tracking information. Solve customer queries efficiently and appropriately. Resolve customer complaints and queries efficiently. De-escalate if necessary, make sure payment is taken and is revised. Unlock accounts that has been compromised. Working with the back office team to make sure all is going accordingly. Data capturing the necessary details on customer accounts.
References
- Mr Lwando Londzie - Team Manager - +27 674511817
- Mr K. Hendricks - Team Manager - 061-279-6267
- Mr Brian - Team Manager - 072 281 9052
Timeline
Customer Service Representative
Amazon SA
10.2023 - Current
Call Center Agent
Teleperformance SA
09.2022 - 10.2023
Contact Center Associate
Webhelp SA
09.2021 - 03.2022
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GOOD HOPE SEMINARY HIGH SCHOOL
01.2015 - 12 2020