Nothando Faith Nzuza
Durban
Summary
Qualified public relations specialist with proven verbal and telephone communication skills. Exhibits adaptability and a strong work ethic to meet and exceed job requirements. Focused on continuous skill enhancement and delivering professional results.
Results-driven individual with a passion for working with people, currently thriving in the retail banking sector. Expertise in building rapport with clients and addressing their financial needs. Focused on achieving high levels of customer satisfaction through ethical practices and effective communication.
throughout past professional career, assumed various critical responsibilities with utmost sincerity with a desire to work both
Demonstrated track record of exceeding performance expectations in various roles. Effective communicator ready to engage in detailed discussions regarding qualifications and potential contributions. Committed to delivering results and driving team success.
Gratitude conveyed for valuable help and guidance.
Overview
12
12
years of professional experience
Work History
Sales consultant
African Bank
07.2018 - Current
- Administration.
- Customer service and telephonic etiquette.
- Record keeping.
- Processing payments and withdrawals.
- Evaluating overdrafts and loans.
- Managing budgets and meeting targets.
- Developing a network of local business contacts promoting the banks services.
- Dealing with complaints.
- Filing and looking after stocks and other investment documents.
- Assisting clients and walk-in customers in determining their banking needs.
- Providing clients with information on bank’s services and products.
- Ensure that loan, investment and credit card forms are complete and accurate.
- Provide advice on financial solutions.
- Operating the Card creation machine.
- Entering all transactions into bank’s database and make sure that accuracy is maintained.
Consultant
Swarovski
05.2017 - 01.2018
- Dealing with customer enquires.
- Admin stock control.
- Faxing/Filling/Copying/ scanning of documents.
- Records of new clients.
- Updating client information.
- Customer service and telephonic etiquette.
- Attending to urgent emails.
- Managing website.
- Quotations/Delivery dates and orders.
- Preparing reports against budgets.
- Preparing bills, providing warranty certificates, making invoices and collecting payments.
- Increasing sales and meeting targets.
- Performing operational functions associated with daily counts, watch and jewelry repair, special orders, Shipping, receiving orders as well as invoicing.
- Helping customers to identify their needs and sell them merchandise.
- Presenting and conducting sales, running credit cards and inspecting jewelry.
Fragrance consultant
Edgars stores
06.2014 - 08.2016
- Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area
- Handle all returns courteously and professionally
- Sell brand fragrances and related merchandise according to customer service techniques and professional selling skills
- Determine customer needs based on personal features and other customer preference related factors
- Explain and demonstrate use of fragrances through actual application
- Responsible for achieving personal sales goals
- Use clientele program to maintain customer profile and contact information to increase personal sales
- Be knowledgeable of and perform sales support functions related to POS procedures
- Alert Fragrance Counter Manager or GSM of Cosmetics and Fragrances of inventory and other inaccuracies
- Attend product training classes and seminars
- Ensure proper presentation, organization, storing, and replenishment of stock
- Participate in pre-selling and sales driving events to maximize sales
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
- Maintain good housekeeping standards
- Ensure work area is free from hazards and work in a safe manner
- Adhere to Loss Prevention control and compliance procedures
- Be in compliance with all hygiene standards
- Perform other duties as needed
PR - intern
South African Police Service
05.2014 - 07.2015
- Managing and setting up help desks where safety awareness is created.
- Administrative duties including answering telephones, creating documents in Microsoft Office (Word, Excel, PowerPoint, etc)
- Attending to questions, queries, and complaints and creating awareness.
- Public displays at different organisations (banks, clinics, restaurants, schools etc)
- Undertake any related duties assigned
- Maintaining a hardcopy filing system.
- Awareness programme speaker.
- Photograph capturing for newspaper articles.
- Liaising with journalists every Friday.
- Recordings of lost and founds people.
- Radio and Police station interaction towards missing persons unit.
- Event planner for any event that should take place.
Education
Diploma - Public relations
Damelin college
Durban City Campus01.2012
Matric - Grade 12
Tongaat secondary school
01.2009
Skills
SKILLS AND COMPETENCIES
Time management
Communication skills
Office administration
Service excellence
Hard working
Proactive
Professional
Telephonic skills
Computing Skills (Microsoft word, Excel, PowerPoint)
Creativity
Interpersonal Skills
Critical Thinking
Problem Solving
Public Speaking
Customer Service Skills
Teamwork Skills
References
- Ridwaan, Kader, Manager, Rkader@africanbank.co.za, 0622198341, 06235889, African bank
- Larissa, Pillay, Manager, Laripillay@swarovski.co.za, 0714146951, Swarovski
- Warrent officer Mandla, Khumalo, Public relations officer, 0732237349, South African Police service
- Skhumbuzo, kathi, Manager, 0737847779, Edgars stores
Timeline
Sales consultant
African Bank
07.2018 - Current
Consultant
Swarovski
05.2017 - 01.2018
Fragrance consultant
Edgars stores
06.2014 - 08.2016
PR - intern
South African Police Service
05.2014 - 07.2015
Diploma - Public relations
Damelin college
Matric - Grade 12
Tongaat secondary school