Nosipho Zulu
Premium Acquisition Banker
Durban
Summary
Dynamic banking professional with over 9 years of experience in consumer banking. Skilled in strategic planning and creative problem-solving, consistently achieving branch sales targets while fostering a collaborative team environment. Committed to delivering exceptional customer experiences and driving business growth.
Overview
10
10
years of professional experience
Work History
Premium Acquisition Banker
Absa Bank
08.2016 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Education
Advanced Certificate in Banking Services - Banking And Finance
Milpark Business School
Durban, South Africa 04.2001 -
Higher Certificate in Banking Services - Banking And Finance
Milpark
Durban 04.2001 -
Bachelor of Arts - Media Studies
University of KwaZulu-Natal
Durban, South Africa 04.2001 -
Skills
Customer service
Consumer banking
Bank sales
Relationship management
Customer Service-oriented
Creative thinking
Analytical thinking
Strategic planning
Customer relationship management
Team collaboration
Cross-selling and partner referrals
References
Mpume Ngema- Previous Manager 071 372 3390
Ashnee Premnand- Previous Manager 031 570 7004/ 0726322568
Sanelisiwe Mdluli- Previous Manager 072 605 1576
Timeline
Premium Acquisition Banker
Absa Bank
08.2016 - Current
Advanced Certificate in Banking Services - Banking And Finance
Milpark Business School
04.2001 -
Higher Certificate in Banking Services - Banking And Finance
Milpark
04.2001 -
Bachelor of Arts - Media Studies
University of KwaZulu-Natal
04.2001 -