Nosipho Mkhize
Senior Customer Care Consultant
Johannesburg
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Omni-channel Relationship Consultant
Multichoice
Randburg
06.2012 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Boosted client revenue streams by identifying and capitalizing on untapped market opportunities.
Education
Diploma - Information Technology
Watersrand Computer And Business College
Johannesburg, South Africa 02.2008 - 12.2024
Skills
Problem-Solving
Client Relationships
MS Office
Client Requirements Assessment
Quality Assurance
Client Engagement
Team Leadership & Development
Customer Relationship Management
Project Management
Assessments
Employee Management
Management Coaching
Executive Support
Certification
Introduction to Office and Administrative Management
Timeline
Introduction to Office and Administrative Management
09-2022
Omni-channel Relationship Consultant
Multichoice
06.2012 - Current
Diploma - Information Technology
Watersrand Computer And Business College
02.2008 - 12.2024
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